Nick Chavez Email & Phone Number

Phoenix, Arizona, United States

Phoenix Abrazo Market

Methodist/Methodist Children’S Hospital - San Antonio

Methodist/Methodist Children’S Hospital - San Antonio

Banner University Medical Center - Phoenix

Osborn Medical Center

- Supervise Central Transport, Dispatch, and Lift Team for 337-bed facility. Resolve problems and service disruptions with a high standard of customer service and satisfaction. Handle and resolve all employee relations issues, ideas, and concerns. Collaborate with multi-disciplinary teams to initiate and sustain changes that improve patient and family experience. Trains new staff, updates existing staff training on an ongoing basis. Ensures the accuracy of productivity reports and budget on an ongoing basis. Ensures compliance for all regulatory agencies.- Assist in Inventory Management of various departments within the hospital. Assist in accurate inventory of stock room, ensure productivity of Logistics department. Assist in vendor and internal customer issue solutions.- Committee memberships include Emergency Preparedness, Lean Improvement, Patient Experience, Overnight Noise, Safe Patient Handling, and Clinical Supply- Promoted to Supervisor from Transporter within 10 months of employment- Improved Transport Run Times (Dispatch to completion) by 22% in first year of position - Recipient of 2012 Materials Management Award - Highest Composite Score - Employee Satisfaction Survey - First year as supervisor- Active member in multiple Lean Process Improvement task forces

Osborn Medical Center

Provide patient transportation to and from various procedures, tests, and surgeries. Utilize world-class customer service skills to meet the individual needs of each patient. Assist patients in movement from bed to chairs, beds and gurneys to meet individual needs for transport and movement. Responsible for communication and workflow for Transport department between departments and transporters.- Promoted from on-call Transporter to Lift Team Technician and Central Dispatcher within 4 months of employment- Transported an average of 32 patients per day with average run time of 11.20 minutes, saving 20% of standard 14 minutes per run on a daily basis- Dispatched for Osborn and Shea Campuses, helping implement new process to increase efficiency of department - Responsible for 400-500 patient moves per day, Dispatch to completion- 2012 Nominee for Commitment in Excellence Award - National Nurses' Week