Nick Ciabattoni Email & Phone Number

Charlotte, North Carolina Area

Greater Denver Area

Chicago, IL

• Provided leadership, guidance and support for a team of 100 professionals making up the Property Large Loss Organization, Catastrophe Office, Marine Team and Field Organization.
• Responsible for the commercial property line of business including 17,000 First Party Property, Inland Marine, Boiler & Machinery, Equipment Breakdown, Motor Truck Cargo, Hull, Protection & Indemnity and Cargo claims.
• Ensured that the Property organization was property segmented by severity, complexity and claim type in order to deliver a positive customer experience balanced by the company’s contractual obligations.
• Developed and deployed ongoing multi-year strategic initiatives focused on indemnity accuracy, expense management, file quality, customer service and training and operational effectiveness.
• Held direct oversight of 80 litigated cases involving first-party coverage disputes, fraud and extra-contractual damages.Notable achievements while in the position included:- Created, implemented and continuously.

Chicago, IL & Hartford, CT

• Held responsibility for all first party commercial and personal property claims for 75,000 homeowners and 25,000 commercial claims including inland marine, boiler & machinery, equipment breakdown, motor truck cargo.
• Provided comprehensive leadership, guidance and support for a team of 400 claim professionals located in 6 major claim centers including the Large Loss Organization, the Catastrophe Office and the Marine team. Notable.