I am an experienced and proven leader in the area of Commercial Operations and Customer Engagement/Insights in the Pharmaceutical industry working both internally and as an external consultant. My passion is building diverse teams, developing people, and integrating business and technical solutions with a results focus and over my career I have spanned multiple industries that include Pharmaceuticals, Consulting, Recruitment Consultation, Environmental, and Aerospace. My experience has seen me conceive, design, and implement end to end Customer Relationship Management solutions and processes, Data/Analytical/Insights capabilities, Digital and Multi-Channel solutions, Customer Segmentation concepts and Action Plans, and Customer Experience methodologies to enhance customer understanding and engagement.I've been recognised as an expert in the Commercial Operations/Go To Market space participating as a member of industry and global teams to help shape the future pathways of global business.