Leads the Agency's daily operations and strategic development, including budget administration, employee engagement, credential oversight, contract management, and policy formulation.

Leads agency's daily operations and strategic development, encompassing budget administration, employee engagement, credential oversight, contract management, and policy formulation. Supervise diverse workforce comprising technical and administrative personnel, including full-time, part-time, and volunteer staff. Deliver regular presentations before the County Board of Supervisors, County CEO's office, and state officials. Hold position of Chair on steering committee for volunteer Medical Reserve Corps. - Revitalized hospital Specialty Care Contracts, nearly doubling the Agency’s revenue from these agreements to ensure long-term oversight sustainability.- Achieved financial stability and service excellence by expertly managing $20M annual ambulance service contract across diverse portfolio of over 40 contracts.- Enhanced operational efficiency by executing leadership roles within Public Health Department, serving as Deputy Director for Department Operations Center and Deputy Incident Commander in County's COVID-19 response.- Continuously modernizing processes, impacting both external and internal partners.

Streamlined departmental administrative and operational functions, with primary focus on improving guest experience, leading administrative programs, spearheading departmental projects, crafting policies, and directing healthcare infrastructure initiatives. Managed day-to-day operations and provided administrative support for vast network of more than 40 fully-equipped healthcare centers situated aboard cruise vessels. - Optimized crew medical care payment mechanisms and enhanced financial support for crew members and vendors while substantially reducing administrative burden.- Achieved unparalleled accessibility and workflow efficiency by engineering transition from paper-based medical records to searchable, cloud-based platform.- Boosted productivity, re-aligned work distribution, and reduced staff efficiencies through natural attrition by coordinating operations across four unique brands.- Improved crew hiring process by migrating 80K hiring certificates to cloud-based system to seamlessly integrate with existing staffing software.- Administered $1.5M infrastructure budget, while crafting five-year strategic capital management plan for equipment.

Supervised development, implementation, and training of first paramedic team for major cruise line by integrating into existing medical service structure to provide top-notch medical care to global guest base exceeding eight million. Formulated standardized policies across fleet of 40 vessels spanning four distinct brands. Oversaw facility maintenance and construction of new medical centers for entire fleet.-Excelled as department's go-to representative in crisis situations by showcasing exceptional leadership and decisive problem-solving.-Accomplished optimal balance between guest preferences and medical needs by educating paramedics.- Achieved groundbreaking 50% reduction in issue resolution time by enhancing equipment maintenance program.

Promoted to manage a workforce of 130 clinicians and support staff, providing 9-1-1 paramedic service to 750,000 citizens with 18 ambulances and 4 on-duty supervisors. - Eliminated $6 million per year of mandatory overtime costs by effectively managing unit deployment, while still maintaining contractual obligations- Responsibly managed a $50 million budget - Worked with union leaders to resolve employee conflicts- Managed the merger of competing ambulance service into one joint service for the county- Sat on advisory boards for Ventura County EMS Agency- Worked to maintain positive relationships with key partners

Managed clinical performance of over 100 clinicians, collecting data and managing statistical analysis. Managed the hiring of new staff and served as main point-of-contact for EMS Agency.- Developed “Tailgate Training” enabling supervisors to deliver key training while on the road managing staff.- Developed and maintained the “Critical Care Card” providing monthly feedback to staff on clinical performance, using aggregate statistics to develop quarterly newsletter regarding department performance.- Developed county-wide MCI forms while serving on advisory boards, now used across the State.- Developed and implemented a policy to reduce “dry runs”, increasing medical transports and revenue.

Managed 9 on-duty ambulances, responded to mass casualty incidents, as well as participated in special projects. - Developed Reserve Rig Readiness Program, reducing the ambulance exchange time by 75%, resulting in increased 9-1-1 response time compliance.- Managed relationships with local hospitals, enhancing our requests for private transport.- Served as Site Administrator for new dispatch software, developed and delivered training during implementation of Mobile Data Computers (MDC) used for emergency dispatch.