Nick Crow Email & Phone Number

Ireland

Dublin

Creating IT solution assessments, high level/detail design documents on IT systems within the SDLC process. Recognised expert in eircom billing mediation system - InterMediatE. Instrumental in project managing requirements through SDLC phases from requirement gathering to delivery.2nd line support and admin/security of eircom billing mediation systems. (UNIX, SQL/Server, VB.Net application) Evaluating and managing external vendors in providing quality IT billing and mediation solutions. Perform knowledge transfers and ongoing mentoring to technical specialists and end-users in billing mediation IT systems within eircom.Manage ‘root cause analysis’ effort for support issues, to constantly improve efficiencies and reliability of eircom IT billing and mediation systems.Provided 1st and 2nd line support of MVS mainframe JCL jobs and Teradata SQL procedures for revenue accounting system (on-call basis).Responsibility for ensuring weekly and monthly revenue accounting figures for eircom were posted to SAP general ledger, adhering to SLAs in place.Designed, developed and deployed several Teradata SQL and Oracle database based solutions using Oracle Forms, SQL Loader and UNIX scripting.

Cambridge, United Kingdom

Designed and developed ‘BusinessObjects’ business intelligence report solutions on two Oracle Rdb (ver7.0) databases, fulfilling business user requirements.1st line support and maintenance of IQ/Objects business intelligence ‘Customer Contact’ reporting solution on SQL/Server databases. Designed, developed and implemented scheduled and adhoc business critical reports using SQL/Server stored procedures and views.

Leicester, United Kingdom

Provided 1st line support service for over 800 UNIX (DG 5.4R3) users as part of a shift team.Provided solutions in response to system failures and/or scheduled job abends.Trained, supervised and mentored new employees in the IT department.Supported and deputised for shift leader in organising workloads.

Shrewsbury, United Kingdom

Database (Access/VB) design, implementation, deployment of several medical databases (MS Access).Created a new, hospital wide PC helpdesk, providing 1st line support and training service for over 600 users. (MS Office products, printers, hardware and software installations, LAN network troubleshooting). Logging IT helpdesk tickets and producing helpdesk statistics for hospital management.Evaluated IT software and hardware procurement and presented cost saving recommendations to hospital management.

Bsc Hons Information Technology

Education record