Nick Curatolo Email & Phone Number

CUSTOMER SUCCESS SPECIALIST (SaaS - B2B)Nick is a retention, onboarding, and training specialist. He was promoted from a temp employee at BidClerk (later ConstructConnect) to a Customer Success Representative. After a year on the front lines representing and servicing customers, he was promoted to Success Representative II. From there, he became a level III representative and Team Lead. He guided a subscriber base through three company mergers to a new product while retaining over ninety percent of his clients. Meanwhile, he was fostering team growth and guided his team of six to achieve their professional goals. ONBOARDING HEALTHCARE COACHNick developed, piloted, and leads the Success Coach position at ACES (Autism Comprehensive Educational Services). He created the job description and launched multiple pilots to positively affect training timelines and reduce attrition. He assisted with HIPAA compliance and guided new hires through the medical onboarding process. His goal was to create a position that was a jack of all trades and he succeeded in expanding the role to a team with six coaches. TRAINING SPECIALISTNick has experience with recorded and live training presentations. His expertise can be shared in both one-on-one or group training. He is comfortable explaining complex processes to users with any technological level. He has extensive practice with Zoom, Teams, and webinars. Highlights of Nick’s Career:8 years of Customer Success experience4 years as acting Manager or Team LeadExperience with SaaS systems and B2B products with retention focusOnboarding experience in the healthcare fieldExperience with HIPAA Compliance and healthcare requirementsPiloting new positions, project management, and embracing ambiguityGuiding employees and subscriber base through three company mergersSpecialities: Relationship Building, Cross-Department Collaboration, Training, Onboarding, Retention/Renewals, Team Management and Development

Listed skills include Social Media, Sales, Account Management, New Business Development, and 8 others.