• Create and execute marketing plans. Work in the community with many organizations to grow awareness. • Ordering and accounting of inventory. • Manage personnel/scheduling. Assist with recruiting and staffing employees. • Monitor payroll costs and aid in the payroll system. I manage the bi-weekly payroll task and control the day-to-day costs. • Maintain financial records. • Monitor food costs.• Responsible for customer service and public relations.• Maintain the store appearance and equipment maintenance.Achievements:• Purchased my first location in 2008, and the store had annual sales of $500K. The store had double-digit increases in 2009 and 2010. In 2011, 2012, and 2013, the sales were $1 M+. • In 2009, I won the National Single Unit Franchisee of the Year award in Chicago. • Locally 2009-2014, I won several Customer Service Awards, Marketing Awards, and my Team won many management awards.

• Managed Baltimore/Carroll/Howard/Anne Arundel County territory market that represented $19M in annual sales.• Consulted 40+ Subway restaurants with 50+ operating franchise owners in Howard, Baltimore, and Anne Arundel Counties, MD through monthly store visits and annual business reviews.• Developed territory through geographical sales mapping and conducting new store openings/transfers.• Increased portfolio sales and increasing customer counts over the past 18 years. In 2004, my portfolio of stores had $9M in annual sales. My territory reached over $19M. • Collaborated with associates to develop and present material during yearly Subway Roundtable Meetings that represented 256 store locations in the Baltimore Market. • Trained owners on Subway POS, Remote Ordering, and Subway App/Mobil payment for 40+ store locations.• Performed monthly on-site evaluations for 30-45 stores that monitored Food Quality standards, reviewed sales, and provided face-to-face communication with franchise owners.• Educated and enforced Subway corporate standards. • Created and executed marketing plans for franchisee owners and revisited plans to aid in effectiveness. This increased content, search engine, email, face-to-face, and direct mail marketing. • Assisted new owners with training, hiring, and developing new store employees. • Assisted franchise owners with the development of the new location with ordering and lease negotiations. • Primary contact for education, installation, and for upgrades to various in-store operations including POS system, inventory, money control, payroll, product usage, frequency of items sold, transmission to Headquarters, new product assigning, and technology upgrades. Achievements: • Subway Business Consultant Training Certification in 2005. • Opened 77 new stores in the Greater Baltimore Area. This resulted in a $10M annual sales increase.