Nick Douglas Email & Phone Number

Wellington, New Zealand

Wellington, Wellington Region, New Zealand

Wellington

• SCOPE is a non-profit organisation that connects young-professionals with social service projects in their communities.
• As Marketing Manager I launched SCOPE by developing our brand, website, and delivering presentations. This helped establish a membership base for delivering projects that engaged and developed our community.

London, United Kingdom

UK charity offering information, support and advice to almost two million people in the UK with sight loss.As a Process Consultant I worked with the RNIB Finance & Operations teams to improve their Order to Cash systems and processes.

London, United Kingdom

Science UK is a contemporary art company which manages the global operations of Damien Hirst.As a Business Analyst I worked as part of a Change Programme, designing and implementing new business systems and processes.

Wellington & Wairarapa, New Zealand

• Developed multi-million dollar investment cases for injury prevention programs in partner organisations. At a portfolio level our programs generated positive investment returns in difficult social environments.
• As Programme Manager I was responsible for investment analysis and modelling, managing key internal and external stakeholders as I supported the programs through both the design, implementation, and evaluation stages.
• Helped lead the development of a Social Investment model as part of an organisation-wide transformation programme.

• Delivered Agile process improvement projects in a claims management environment for a variety of customer facing business units, improving their workflow management and the customers’ experience.
• My work contributed to a 20% improvement in client satisfaction ratings during my time in the team.Projects spanned across ACC's Client Service Delivery, Business Customer Service Delivery, and Provider Service Delivery.

• Consultant in the Process & Performance business line
• Delivered operational performance improvement projects to energy and financial sector clients.
• An operational risk management project with a major energy sector client generated cost savings of over $1.5M over two years.
• Specialised in using Lean, Six-Sigma, and Human Factors methodologies.
• Member of the Business Development and Marketing Teams.

• Supported process and performance improvement projects, primarily for large and energy sector clients.
• I often worked across client’s business units in a range of technical roles involving data analysis, IT systems, research, and business case development.
• Supported internal technological infrastructure projects.

Bca (Hons), International Business, Economics

Education record