Partnering with clients to achieve their strategic objectives through the design and delivery of business transformation initiatives (often enabled by ERP and CRM solutions)

Supported the leadership team in managing the rapid disposal of assets and site closures as part of a major restructuring of its business operations.

Programme Manager for the integration of a US-based acquisition. Worked across all Functions to confirm the operating model including the transition of some processes to Global Business Services. As the Business Lead, I successfully managed the implementation of SAP supply chain and financials, including the business change.

Responsible for the design and delivery of a Customer Services transformation initiative in 15 Markets, including the implementation of new customer order management automation technology.

Management consultancy services specialising in: - Target operating model design and implementation - IT-enabled business transformation - Managing the delivery of complex programmes - Driving customer experience though operational excellence

Worked with Costa Express to support its international expansion strategy through the definition and implementation of improved end-to-end processes and enabling IT. Benefits realised:* Creation and rollout of the New Market Entry Playbook covering all aspects from the initial setup to the operational and commercial management processes, as well as highlighting the key IT integration requirements.* Definition of the future Customer Journey to deliver an excellent customer experience… Show more Worked with Costa Express to support its international expansion strategy through the definition and implementation of improved end-to-end processes and enabling IT. Benefits realised:* Creation and rollout of the New Market Entry Playbook covering all aspects from the initial setup to the operational and commercial management processes, as well as highlighting the key IT integration requirements.* Definition of the future Customer Journey to deliver an excellent customer experience across all Stages from initial prospecting, contract negotiation, mobilisation, managing 'business as usual' through to renewal. The outputs will be used to scope and plan the follow-on Dynamics 365 implementation programme.* Established a process framework providing clarity on the commercial and trading support activities, with a prioritised set of improvement projects to deliver tactical and longer-term benefits. Show less

Business responsibility for managing JLR’s global solutions for sales planning & forecasting, and vehicle order management. Priorities include: managing the definition and delivery of the roadmap to deliver benefits for the 5,000+ users, ensuring quality training and support in place, managing our IT delivery partners, as well as collaborating with other JLR functions to drive strategic IT-enabled business transformation initiatives. Responsible for developing the strategy to implement Anaplan… Show more Business responsibility for managing JLR’s global solutions for sales planning & forecasting, and vehicle order management. Priorities include: managing the definition and delivery of the roadmap to deliver benefits for the 5,000+ users, ensuring quality training and support in place, managing our IT delivery partners, as well as collaborating with other JLR functions to drive strategic IT-enabled business transformation initiatives. Responsible for developing the strategy to implement Anaplan to transform discrete planning processes, driving connected planning to improve decision making and reduce the total cost of ownership. Show less

Specialising in designing, delivering and assuring IT-enabled business transformation programmes. Significant experience gained in:* improving business processes and organisations to exploit enabling IT such as as Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) applications - often driving efficiencies through shared services or outsourcing* designing and implementing Business Intelligence solutions to provide decision makers with timely insights to drive… Show more Specialising in designing, delivering and assuring IT-enabled business transformation programmes. Significant experience gained in:* improving business processes and organisations to exploit enabling IT such as as Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) applications - often driving efficiencies through shared services or outsourcing* designing and implementing Business Intelligence solutions to provide decision makers with timely insights to drive operational performance * shaping and managing programmes and projects * acting as a trusted advisor to business leaders in selecting and managing relationships with delivery partners* carrying out independent reviews / audits of change initiativesProven ability of working effectively at all levels of clients' organisations, across a range of geographies, acting as the bridge between the business and IT to realise business benefits. Show less

Performed risk-based audits of clients' business processes and systems, specialised in auditing SAP implementations for multi-national organisations.

Industrial Placement, worked within the General Insurance business to design and develop management information systems.