Working with Magpie’s clients to support their ongoing MX Digital Channel Intelligence needs through the creation of dashboards, a regular cadence of standardised reports and ad-hoc research.· Taking a lead in delivering Magpie’s global insight strategy by developing a series of standalone DBX Intelligence reports that can help internal and external customers understand market events and future trends.· Being the central point of contact for research and insight requests across the business; proactively distributing research and insight output by the internal team and acquired through third parties· Carrying out Market Research (both Quantitative and Qualitative) into specific topics aligned with internal and external business needs.· Working with Magpie’s Data Operations teams to drive continual improvement in data quality standards and processes.· Managing a growing tea.· Taking advantage of opportunities to attend relevant industry events and build relationships within the industry

• Working as part of the Operations Team responsible for managing and developing the national field based team• Designing and maintaining training material in various formats for various audiences including, 1-2-1 training, classroom training, events, conferences and Train the Trainer for the regional team to deliver.• Creating, managing and developing account relationships in order to gather key business and competitor insight. • Regular online competitor and partner analysis. Reporting findings to key internal stakeholders, building a picture and documenting the landscape of the indirect market.• Cross examining the declared Marketing Spend Fund (MSF) from Partners against the actual output gathered from the team’s insights and reevaluating, often resulting in financial claw back. • Building and maintaining strong cross-functional relationships with internal stakeholders to support objective delivery and insight requirements.• Reporting valuable insights into the wider business / internal stakeholders so they can align their areas of business accordingly and allow future commercial strategies to be delivered.• Adapting and aligning with the ever changing business needs by supporting and delivering Ad-Hoc Insight requests from internal stakeholders.• Coordinating Partner Management events and logistics for bespoke projects undertaken for key business stakeholders and / or indirect Partners

• Working as part of the National Field Based team servicing, training and gathering insight in external channels in the communication and implementation of products and propositions.• Delivering all aspects of sales and product training to upskill and help drive sales and increase awareness.• Communicating all updates of Telefonica services, products, propositions and comms including new product training and key strategic objectives.• Gathering company, Partner and competitor insights to establish key trends and paint the landscape to internal stake holders in order to align strategic business planning• Developing relationships with internal stake holders to gather all business training and insight needs• Managing and maintaining relationships with external stake holders within Key Partners including Dixon’s Carphone, AO Mobile (Mobile Phones Direct), A1 Comms, Phones 4U, Tesco Mobile and Sainsbury’s Pharmacy, Best Buy• Project led the National Student Brand ambassador PAYG program from inception to completion delivering initial training and following up with support, nurturing and developing• Responsible for the design, implementation and delivery of training a new national account, Best Buy • Project delivery lead on contact centre training activity across distribution Partners.• Facilitate regular ad hoc reporting, compliance or training requirements from inception to completion.• Provide onsite support at major product launches and conferences

• Support O2 retail stores and indirect Channel Partners, with the company’s new home and mobile broadband packages ensuring a successful launch of a strategic revenue stream for O2.• Delivering both technical and proposition training on all aspects of broadband, including broadband rollout data, exchange variants and data usage.• Provide detailed competitor insight, allowing O2 to remain competitive in an evolving market as well as assisting retail staff with their sales process.• Facilitate networking events to raise awareness of O2 Broadband as well as other o2 propositions.• Conduct audits to ensure O2 remain ‘on brand’ with marketing as well as compliant with regulatory messages.• Produce and regularly update training material.

• Identifying and targeting over achieving candidates.• Headhunting over achieving candidates for specific roles given by clients.• Regular interviewing and then networking with candidates.• Hunting for new business / cold calling and approaching potential clients to ‘sell in’ candidates.• Responsible for active & passive account managing, maintaining and developing client relationships.• Cold calling companies and ‘selling in’ candidates.• Analyzing and interpreting client requirement, undertaking appropriate searches to meet client expectations.• Advert writing, advert posting, pre-qualifying candidates and short listing them, CV formatting.• Performing tasks required to achieve team and personal targets. • Attend regular training meetings to improve sales ability.

Parador Properties specialised in selling overseas freehold property. Parador Properties was a new start up company which I was part of from inception, with less than half a dozen employees. We grew the company grew from strength to strength, employing over 300 people, with offices in 8 countries. Parador Properties’ turnover was in excess of £20m.Sales Manager: Apr 2003 to Sept 2005• Commission only Sales Manager, responsible for sales and performance of a team of 14• Management and motivation of commission-only sales force, to maximize performance and achieve targets.• Recruitment, training and staff appraisals of sales personnel.• Regular reporting to Sales Director.• Organisation and attendance of weekly national exhibitions.• Face to face sales through exhibition and client office visits.• PowerPoint presentations to large groups of general public at exhibitions, as well as team meetings• Maintaining an up-to-date knowledge of company product, pricing policy, key business issues and latest developments of the overseas property market, and ensuring the team is well informed

• Commission-only sales executive, in highly target-driven environment.• Lead generation via national advertising, targeted mail-shots and exhibitions.• Constant telephone sales and liaison with potential customers.• Organising overseas inspection trips for clients.• Seconded to Dublin, Ireland in 2000 for 12 months to set up and run the company’s first overseas sales office. • Seconded to Dubai 2001 to set up and run the companies overseas office, as well as organise and attend several property exhibitions.Key Achievements at Parador Properties• Part of the management team that helped establish Parador Properties to win several awards, most notably: o 2003: The Financial Times Fast Track 100, 4th fastest growing private company (increasing sales by 187% a year from £470k in 1999 to 11.1m in 2002)o 2004: The Financial Times Fast Track 100, 64th fastest growing private company (increasing sales by 81% a year from £3.2m in 2000 to £19.1m in 2003)o 2004: The Financial Times Fast Track 100, 29th fastest growing profitable private company (increasing profits by 70% a year from £891k in 2000 to £4.4m in 2003)• Salesperson of the Year in 2002, and runner up in 2000 and 2001 (field of approx 35)• Successfully established and ran offices in Dublin and Dubai