Nick E. Email & Phone Number

New York, Ny, Us

Fairfield, Nj, Us

- Built cloud-based backups using Veeam Backup & Replication and Veeam Backup for M365.- Utilized Veeam and Zerto for disaster recovery of VMware VM's and assisted clients with live & test failovers to a cloud environment.

Fairfield, Nj, Us

- Administered VMware virtualization and management tools (vCenter, vSphere, vCloud Director,VMware Configuration Manager) to support client backups and DR (Disaster Recovery).- Solid understanding of and experience with virtualization technologies such as VMware, OpenStack,AWS, etc.- Supported and built out cloud-based infrastructure services (BaaS, IaaS and DRaaS)- Utilized backup and DR solutions Veeam and Zerto for cloud replication and backup to OBS (object-based storage).- Participation in an on-call after hours rotation, i.e. working customer declared disasters in a first-linerole

Clearwater, Florida, Us

- Created and maintained Distribution Groups, Security Groups, and Public Folders in both Active Directory and Office 365.- Used Azure AD and Microsoft Intune as a cloud-based resource to maintain security compliance with users and their devices.- Primary hardware specialist, charged with purchasing new IT equipment and maintaining inventory by developing images, testing, and deploying patches/Windows updates.- Developed an entirely new hardware imaging system using Acronis Snap Deploy and automated the process via PowerShell scripting.- Created & maintained virtual machines & servers using VMware vSphere.- Used PDQ Inventory & Deploy to install patches, update software, and monitor over 1,000 Windows machines.- Assisted the security team with improving the company's security posture through various projects including Bitlocker and phishing campaigns.- Responsible for all new hire requests that include machine build-out, account creations, and software installations ( Active Directory, Exchange, iSynergy, UltiPro, ESET Security, Perimeter 81, GoToConnect) and phone system configuration (Jive).

Clearwater, Florida, Us

- Acted as first point of contact by taking inbound calls, chats, and emails related to password resets, communication, application access, and frequently asked questions on various client applications.- Interfaced with third party vendors to resolve certain hardware/software problems.- Performed basic system administration work on various systems.- Provided onsite support to install or replace workstations, peripheral equipment and software.

Tampa, Florida, Us

-Tasked with Hardware Support for ~20,000 Windows PC's and servers across ~1,000 restaurant locations.-Primary hardware engineer for Bloomin' Brands Kitchen Display System (KDS) equipment - troubleshooting, repairing, and/or replacing defective hardware at stores.-Repaired and replaced defective devices sent from the field and, when necessary, worked with outside vendors to coordinate on-site repairs and/or replacements.-Able to troubleshoot and solve issues related to VPN & Multi-factor Authentication for remote users.-Assisted users and locations with WAN issues, troubleshooting Cisco routers & switches and the Cisco IOS interface.-First point of contact for Office 365 suite, including Active Directory, Outlook, Teams, etc.-Answered and resolved high volumes of calls and tickets on a daily basis, made floor visits to Home Office users when necessary.-Supported restaurant locations and approximately 1,000 home office users with Windows 10 machines and their peripherals.-One of the primary trainers for new team members and was the first to lead training remotely due to COVID-19

Employed as IT Consultant for a high-volume restaurant. Maintained their Windows PC's, Point-Of-Sale (POS) systems and their peripherals (printers & display screens).Performed on-site & remote Windows server & desktop maintenance.-Ensured devices were up-to-date with latest security & software patches-Repaired and replaced hardware as needed, including cable runs and physical server changes.

Associate'S Degree, Information Security

Criminology & Criminal Justice