Nick Evans

Nick Evans Email and Phone Number

Director of Workforce Solutions at TMC Workforce Solutions Inc. @ TMC Workforce Solutions Inc.
houston, texas, united states
Nick Evans's Location
Houston, Texas, United States, United States
Nick Evans's Contact Details

Nick Evans work email

Nick Evans personal email

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Nick Evans phone numbers

About Nick Evans

 Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all performance, adherence, quality, safety, security and attendance policies.  Dedicated customer service manager with 20 years of experience in call center, travel retail beer and manufacturing service settings. Consistently achieve high performance and customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming associates.

Nick Evans's Current Company Details
TMC Workforce Solutions Inc.

Tmc Workforce Solutions Inc.

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Director of Workforce Solutions at TMC Workforce Solutions Inc.
houston, texas, united states
Website:
tmcworkforce.com
Employees:
27
Nick Evans Work Experience Details
  • Tmc Workforce Solutions Inc.
    Director Of Workforce Solutions
    Tmc Workforce Solutions Inc. Jan 2018 - Present
    Houston, Tx
    Responsible for the hiring, development and performance management of mangers, staff, and employees to ensure training and other resources are provided to accomplish departmental objectives. Responsibile for the development , implementation, and compliance with, policies and procedures pertinent to the Workforce Operations. Heavy emphasis on cost control and cost reduction. Work closely with the CEO and other functional managers, to develop plans to support business objectives.
  • Tmc Workforce Solutions Inc.
    Operations Manager / Trainer
    Tmc Workforce Solutions Inc. Nov 2016 - Dec 2017
    Houston, Texas Area
    Responsible for managing, training, and developing the performance of On- Site Supervisors and implementing improvements in three site locations (Houston ,TX, Louisville, KY and Indianapolis, IN). Provide team leadership in attaining company goals. Provide a high level of customer service to ensure compliance to all company rules and regulations. Oversee day to day operations and procedures. Improve processes and policies in support of organizational goals. Develop and maintain relationships with clients, management, and supervisors to resolve issues and concerns per existing company policies.
  • Ptg Workfroce Solutions
    Operations Manager
    Ptg Workfroce Solutions Jun 2014 - Oct 2016
    9801 Westheimer Road Suite 803 Houston, Tx 77042
    Manage, train, develop and monitor the performance of On Site Supervisors and implement improvements. Provide team leadership in attaining company goals. Provide a high level of customer service to ensure compliance to all company rules and regulations. Oversee day to day operations and procedures. Improve processes and policies in support of organizational goals. Develop and maintain relationships with clients, management and supervisors to resolve issues and concerns as per existing company policies.
  • Ptg Logistics
    On Site Specialist
    Ptg Logistics Jan 2012 - Jun 2014
    6315 W. By Northwest Blvd. Houston, Tx 77040
    I am responsible for on – site staffing operations including recruiting, screening, placing, and supervising contract employees on assignment at customer sites. Manage assigned contract staff for daily work functions and employee relations to include terminations.
  • Fedex
    Commerical Bulk Driver ( Part - Time )
    Fedex May 2010 - Jun 2012
    2795 Holly Hall, Houston, Tx 77054
    Provide efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner.
  • Spherion Staffing
    Recruiter - On Site Client Service Supervisor - Hewitt Assocates
    Spherion Staffing Aug 2008 - Jan 2010
    2601 Research Forest Drive, Woodlands, Tx 77381
    Recruit, interview, make hiring decisions and conduct new employee orientation of flexible employees. Oversee up to 75 contractors at any given time in regards to performance, attendance, and call center adherence. Engage in daily discussions with contractors to ensure job satisfaction. Engage in daily discussions with client managers to ensure open communication on contractor performance, attendance and call center adherence; facilitate behavior coaching discussions with contractors and client managers. Counsel flexible employees on behavioral and performance issues, document and take corrective action as necessary; manage learning plans for contractors success. Review and edit STATUS payroll weekly for time accuracy.
  • Asurion
    Customer Care Supervisor
    Asurion Sep 2001 - Aug 2008
    140 Cypress Station Dr, Houston, Tx 77090
    I was responsible for day to day management of a team of customer service representatives. Coach associates to consistently achieve a high level of customer satisfaction. Monitor performance of team members according to established standards. Emphasize excellence, coached and developed performance to meet and exceed all call center goals.
  • Reservation Center
    Quality Control Analyst
    Reservation Center Sep 2000 - Sep 2001
    29229 Canwood Street, Agoura Hills, Ca 91301
    I was responsible for monitoring, grading, coaching and developing travel agents with effective sales communication and call closing skills.
  • Travel Too Ltd (Member Works)
    Senoir Quality Management Specialist
    Travel Too Ltd (Member Works) Aug 1997 - Sep 2000
    7324 Southwest Fwy, Houston, Tx 7707
    I was responsible for monitoring, grading, coaching and developing travel agents with effective sales communication and call closing skills.
  • Silver Eagle Distributors
    (Pre Sale) District Manager
    Silver Eagle Distributors Apr 1990 - Feb 1997
    1301 White Street , Houston, Tx
    Established and maintained strong positive business relations with retailers by providing timely service. I managed as many as seven Route Sales Persons. Provided leadership, direct and inspired sales staff in pursuit of established company goals while providing the best quality service in the beer business.

Nick Evans Skills

Leadership Recruiting Employee Relations Customer Service Customer Satisfaction Team Building Training Management Team Leadership Coaching Call Centers Process Improvement Hiring Sales Human Resources Vendor Management Account Management Change Management Contract Negotiation Performance Management Customer Service Management Sourcing Applicant Tracking Systems Business Development Leadership Development Sales Management Complaint Handling And Resolution Front End Supervision Teambuilding And Training Recruitor Coaching And Developing Microsoft Word Talent Management Contract Recruitment New Business Development Talent Acquisition Executive Search Recruitment Advertising Inventory Management Customer Satisfaction Enhancement Order Fulfillment Call Center Management Monitoring Performance Social Media Ability To Make Sound Business Decisions Strong Interpersonal Skills Adaptability Retail Forecasting Retail Operations Management

Nick Evans Education Details

  • Jackson State University
    Jackson State University
    Elementary Education And Teaching

Frequently Asked Questions about Nick Evans

What company does Nick Evans work for?

Nick Evans works for Tmc Workforce Solutions Inc.

What is Nick Evans's role at the current company?

Nick Evans's current role is Director of Workforce Solutions at TMC Workforce Solutions Inc..

What is Nick Evans's email address?

Nick Evans's email address is ni****@****rce.com

What is Nick Evans's direct phone number?

Nick Evans's direct phone number is (832) 834*****

What schools did Nick Evans attend?

Nick Evans attended Jackson State University.

What are some of Nick Evans's interests?

Nick Evans has interest in Networking, Smooth Jazz, Mentoring, Dominoes And Dancing, Playing Cards, Bible Study.

What skills is Nick Evans known for?

Nick Evans has skills like Leadership, Recruiting, Employee Relations, Customer Service, Customer Satisfaction, Team Building, Training, Management, Team Leadership, Coaching, Call Centers, Process Improvement.

Who are Nick Evans's colleagues?

Nick Evans's colleagues are Ruth Pierce, Travis Chappell, Barbra Saccardi, Charise Hill, Al Alpan, Don Sims, Joshua Morris.

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