Nick Evans Email & Phone Number

Houston, Tx

Responsible for the hiring, development and performance management of mangers, staff, and employees to ensure training and other resources are provided to accomplish departmental objectives. Responsibile for the development , implementation, and compliance with, policies and procedures pertinent to the Workforce Operations. Heavy emphasis on cost control and cost reduction. Work closely with the CEO and other functional managers, to develop plans to support business objectives.

Houston, Texas Area

Responsible for managing, training, and developing the performance of On- Site Supervisors and implementing improvements in three site locations (Houston ,TX, Louisville, KY and Indianapolis, IN). Provide team leadership in attaining company goals. Provide a high level of customer service to ensure compliance to all company rules and regulations. Oversee day to day operations and procedures. Improve processes and policies in support of organizational goals. Develop and maintain relationships with clients, management, and supervisors to resolve issues and concerns per existing company policies.

9801 Westheimer Road Suite 803 Houston, Tx 77042

Manage, train, develop and monitor the performance of On Site Supervisors and implement improvements. Provide team leadership in attaining company goals. Provide a high level of customer service to ensure compliance to all company rules and regulations. Oversee day to day operations and procedures. Improve processes and policies in support of organizational goals. Develop and maintain relationships with clients, management and supervisors to resolve issues and concerns as per existing company policies.

6315 W. By Northwest Blvd. Houston, Tx 77040

I am responsible for on – site staffing operations including recruiting, screening, placing, and supervising contract employees on assignment at customer sites. Manage assigned contract staff for daily work functions and employee relations to include terminations.

2795 Holly Hall, Houston, Tx 77054

Provide efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner.

2601 Research Forest Drive, Woodlands, Tx 77381

Recruit, interview, make hiring decisions and conduct new employee orientation of flexible employees. Oversee up to 75 contractors at any given time in regards to performance, attendance, and call center adherence. Engage in daily discussions with contractors to ensure job satisfaction. Engage in daily discussions with client managers to ensure open communication on contractor performance, attendance and call center adherence; facilitate behavior coaching discussions with contractors and client managers. Counsel flexible employees on behavioral and performance issues, document and take corrective action as necessary; manage learning plans for contractors success. Review and edit STATUS payroll weekly for time accuracy.

140 Cypress Station Dr, Houston, Tx 77090

I was responsible for day to day management of a team of customer service representatives. Coach associates to consistently achieve a high level of customer satisfaction. Monitor performance of team members according to established standards. Emphasize excellence, coached and developed performance to meet and exceed all call center goals.

29229 Canwood Street, Agoura Hills, Ca 91301

I was responsible for monitoring, grading, coaching and developing travel agents with effective sales communication and call closing skills.

7324 Southwest Fwy, Houston, Tx 7707

I was responsible for monitoring, grading, coaching and developing travel agents with effective sales communication and call closing skills.

1301 White Street , Houston, Tx

Established and maintained strong positive business relations with retailers by providing timely service. I managed as many as seven Route Sales Persons. Provided leadership, direct and inspired sales staff in pursuit of established company goals while providing the best quality service in the beer business.