Provide support for Epic HIM module, building reports for management and modifying settings as necessary.Provide support for 3M 360 Encompass application. (Server administration, HL7 interface, web application, etc.)Periodically modify and schedule SQL jobs for PatientSecure servers. Periodically query SQL for data, typically searching for specific data. Use Microsoft SCCM and now Tanium to coordinate patching and vulnerability management for several servers that… Show more Provide support for Epic HIM module, building reports for management and modifying settings as necessary.Provide support for 3M 360 Encompass application. (Server administration, HL7 interface, web application, etc.)Periodically modify and schedule SQL jobs for PatientSecure servers. Periodically query SQL for data, typically searching for specific data. Use Microsoft SCCM and now Tanium to coordinate patching and vulnerability management for several servers that my team uses to interface with the Epic health information system.Support UH HIM team, as well as the Carson Tahoe HIM team by creating dashboards and reports inside Epic.Maintain several small servers for applications that interface with Epic via HL7. Servers typically have an application and/or web server and a SQL instance on a single VM Show less

Successfully installed, configured, and maintained DUO 2Factor Authentication for multifactor authentication on enterprise systems to protect the integrity of restricted data, such as protected health information.Build, maintain and retire virtual servers for various teams across hospital depending on needs of customers using VMWare VSphere/ESXi. Provision VM for CPU, storage, RAM, to ensure resources are being utilized properly.Maintain firmware and software for HPE server… Show more Successfully installed, configured, and maintained DUO 2Factor Authentication for multifactor authentication on enterprise systems to protect the integrity of restricted data, such as protected health information.Build, maintain and retire virtual servers for various teams across hospital depending on needs of customers using VMWare VSphere/ESXi. Provision VM for CPU, storage, RAM, to ensure resources are being utilized properly.Maintain firmware and software for HPE server environment to ensure virtual environment is operational and efficient.Collaborate with HPE to order replacement parts when necessary, scheduling HPE techs when necessary.Assist SCCM Manager with Windows Update (WSUS) and SCCM servers to manage patching and updates for other servers in the environment.Plan and execute disaster recovery measures with various teams across organization. Currently using Zerto backup utility to fail over servers from SLC to St George, UTMaintain Active Directory containers for servers in environment. Includes setting and creating Group Policies, Organizational Units, exclusions, user permissions, service accounts.Assist application and server administrators with various Windows server issues or questions. Show less

Provide computer hardware and software support for hospital and clinical staff.Troubleshoot Windows/Mac software issues, as well as supporting the computer hardware used.Provided Citrix client support, however not as in-depth as when I was on the Hospital Help Desk.Image and deploy new Windows client hardware in environment using Symantec Ghost Utility.Deploy new Mac/Apple hardware in environment, ensuring it complies with enterprise security andworks with… Show more Provide computer hardware and software support for hospital and clinical staff.Troubleshoot Windows/Mac software issues, as well as supporting the computer hardware used.Provided Citrix client support, however not as in-depth as when I was on the Hospital Help Desk.Image and deploy new Windows client hardware in environment using Symantec Ghost Utility.Deploy new Mac/Apple hardware in environment, ensuring it complies with enterprise security andworks with Windows enterprise environment. Show less

Support PACS and RIS software for customers across the U.S.Main duties include server monitoring and support (disk space, AD, storage, warranty replacements), as well as technical support for the users.Coordinate with modality vendors and ensure that the multiple systems are talking. This entails using different tools to troubleshoot connectivity.

Provide users with technical support with University ID issues, issue trouble tickets for technician dispatching, and assist users with wireless connectivity on the campus.Moved to the Hospital Service Desk in November of 2011, supporting hospital and clinics users with technical issues and routing trouble tickets to other teams as necessary.Support involves Epic Hyperspace and Cerner PowerChart, though much of that involves triaging issues as necessary if I am unable to fix… Show more Provide users with technical support with University ID issues, issue trouble tickets for technician dispatching, and assist users with wireless connectivity on the campus.Moved to the Hospital Service Desk in November of 2011, supporting hospital and clinics users with technical issues and routing trouble tickets to other teams as necessary.Support involves Epic Hyperspace and Cerner PowerChart, though much of that involves triaging issues as necessary if I am unable to fix them at my capacity.Assist users and other teams with Microsoft Exchange, changing email quotas, modifying security groups and troubleshooting client and server issues.Troubleshoot Citrix client issues, making sure the right client is being used and forwarding along necessary information to Citrix team to make sure issues are resolved. Also assist Citrix team to educate users on future changes. Show less