Nick Holstein Email & Phone Number

St Louis, Missouri, United States

• Achieved a 95% customer retention rate and surpassed annual quotas, by implementing sales plans and value-added solutions.• Successfully launched a new business vertical generating over $350,000 in revenue in the first year.• Provided technical business consultation, optimizing client online presence through SEO best practices and UX/UI recommendations for over 400 retail locations.

United States

• Implemented a customer retention strategy resulting in a 25% increase in quarterly customer satisfaction scores.• Collaborated with cross-functional teams to customize solutions for critical accounts, resulting in a 45% increase in quarterly revenue and heightened customer satisfaction.• Developed and executed outbound marketing campaigns, resulting in a 20% increase in brand awareness and inbound leads.

Greater San Diego Area

• Built strong customer relationships, providing excellent service and proactive problem-solving, reducing delivery times by 20% and saving $220,000 in annual costs.• Implemented measures to reduce order errors by 90%, creating intuitive workflows for a frictionless customer experience.

Greater San Diego Area

Greater San Diego Area

• Managed a portfolio of strategic accounts worth $10M annually, achieving a 91% customer retention rate and a 20% revenue increase over two years.• Collaborated with cross-functional teams to develop custom solutions, elevating key account satisfaction and revenue.• Addressed technical issues and created support documentation, reducing complaints by 50% and significantly boosting customer retention.

Greater San Diego Area

• Pioneered sales efforts for online payment systems, improving CRM systems and managing technical integrations, resulting in improved sales pipelines and client satisfaction.• Generated new customer meetings, managed deals from inception to closure, and oversaw technical integrations with clients, ensuring project success.

I worked with the rest of my team to ensure that the functionality of the site was working and also that any bugs were found, written up, and verified fixed. I also worked with clients to ensure that all issues were resolved and that customer service was held to the highest standard. I was also tasked with the administration of the support page. I assisted in HTML and CSS coding and for all of the specific language for the support page.