Nick Howden Email and Phone Number
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Experienced professional adept at blending extensive customer experience in tech environments with a solid foundation in real estate and hospitality industries. With an active realtor's license, brings a unique perspective and understanding of client needs to help desk support functions within the SAAS market. Particularly skilled in leveraging technical expertise to drive customer success and engagement, aligning seamlessly with help desk roles. Demonstrates proficiency in resolving technical issues and providing prompt assistance to users, ensuring seamless operations and service delivery. Capable of harnessing technology solutions to optimize asset management, enhance client relationships, and conduct market analysis, all of which are highly relevant in a help desk setting. Possesses a proven track record in leveraging CRM mastery and technical support acumen to exceed customer expectations and achieve business objectives, vital qualities for success in a help desk role. Additionally, adept at problem resolution, strategic planning, and communication excellence within tech-driven environments, essential skills for addressing user queries and concerns effectively. Passionate about leveraging technology to elevate customer experiences, foster service improvement, and contribute to organizational growth, making them a well-rounded candidate for help desk positions requiring both technical expertise and customer service acumen. Effectively produces results whether working in office or in remote environments.CORE COMPETENCIESProficiency in all MS Office applications, Scheduling, Leadership, SAAS Platforms, Guru, Zendesk, Technical Support, Reproductions & Macros, Yardi, Onesite, AMSI, AutoCad, Construction proposals/bids, Vendor Management, Outlook, QuickBooks, Appfolio, Quicken, CRM, Show Mojo, LeadTrax, Google Suites, MLS, Matrix, Tempo, Comparative Market Analysis, Branding, Risk Management, Salesforce, MyVR, Talkdesk, Live Chat, Behome247, Kustomer, Ujet, Slack
Fujifilm Diosynth Biotechnologies
View- Website:
- fujifilm.com/fbsg
- Employees:
- 317
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Document SpecialistFujifilm Diosynth BiotechnologiesCollege Station, Tx, Us
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Document SpecialistFujifilm Diosynth Biotechnologies Jun 2024 - Present• Document Control Specialist (Temp Assignment) Manage the issuance and control of GMP documentation (SOPs, Batch Records, Test Methods), ensuring compliance with industry standards.• Administer MasterControl workflows, facilitating timely document updates and approvals in collaboration with cross-functional teams.• Support internal and external audits by providing well-organized documentation and ensuring timely periodic reviews.• Collaborate with Quality and Learning & Development teams to capture document needs, maintaining accurate records and trackers.• Uphold Good Documentation Practices (GDP) to enhance documentation quality and regulatory compliance. -
HvacSuperior Air Repair Oct 2023 - May 2024College Station, Texas, United States• Oversee installation, maintenance, and repair of HVAC systems in residential and commercial environments, ensuring adherence to technical specifications and safety protocols.• Conduct detailed inspections and troubleshooting to optimize system performance and reliability, collaborating closely with team members to improve efficiency and productivity.• Interpret blueprints and technical specifications accurately to facilitate precise installations, demonstrating proficiency in technical analysis and problem-solving.• EPA Certified, Prioritize safety and compliance with regulations to maintain a secure work environment, fostering a culture of safety awareness and adherence among team members.
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RealtorBlue Ribbon Property Management Jan 2023 - Oct 2023• Delivered exceptional customer service to owners, prospects, and clients to ensure high-level asset management and foster strong client relationships, resulting in a 10% increase in client satisfaction ratings.• Collaborated with cross-functional teams including Resident Services, Property Services, and Leasing Services to effectively manage portfolio performance, contributing to a 5% improvement in portfolio efficiency.• Built trust with owner clients through transparent communication and provided support in asset management activities, leading to a 15% increase in client retention rates.• Assisted investors in navigating the purchase and sale of income properties, demonstrating proficiency in real estate transactions and client support, resulting in a 20% increase in successful transactions. -
Customer Support RepresentativeQualia Nov 2020 - Mar 2022Austin, Texas Metropolitan Area• Established and nurtured enduring client relationships, serving as a trusted guide and collaborative partner to drive customer success and satisfaction.• Managed inbound customer communications, ensuring prompt and effective responses to user inquiries while maintaining a high level of professionalism and expertise.• Independently organized and prioritized workload, ensuring timely resolution of customer cases and inquiries to uphold service level agreements and exceed expectations.• Maintained a comprehensive understanding of product features, support processes, and engineering workflows, facilitating accurate identification, scoping, and communication of bugs and product enhancements.• Exceeded key performance metrics related to quality, productivity, responsiveness, and overall customer experience, consistently delivering results that align with organizational objectives.• Led initiatives to enhance service delivery and customer satisfaction through continuous process improvement, proactive engagement, and ongoing professional development initiatives. -
Customer Experience/ Success RepresentativeSelf-Employed Contractor Nov 2018 - Nov 2020•Acted as a subject matter expert on Lyric and Urbandoor technology, policies, and best practices, exceeding company goals with a 40% increase in customer contact rate.•Collaborated remotely with Lyric call center and live text center to maintain daily customer satisfaction rates of at least 95% in TalkDesk, demonstrating strong communication and coordination skills.• Proactively resolved guest and vendor issues by promptly and professionally communicating with Lyric clients and internal stakeholders, fostering positive relationships and mitigating potential conflicts.• Managed guest reservations and cases accurately and efficiently in relevant systems, ensuring data integrity and compliance with company protocols.• Cultivated and maintained positive relationships with building staff and vendors, leveraging strong interpersonal skills to enhance customer experiences and address service-related issues promptly. -
Project Manager, Co-FounderPriority Maintenance Llc Nov 2017 - Sep 2018Houston, Texas Area• Entrepreneurial spirit, Incorporated Contracting LLC, in November 2017, along with Managing Partner• Implemented outreach as company marketing representative, obtaining a vendor status with two of nations largest REITs and one of the largest in Multi Family Property Management- American Homes 4 Rent, Invitation Homes, & GreyStar Management• Closely involved in all assets of day to day operations, from project management, to invoicing and accounts receivable• Generated gross revenue of close to 80k in less than 10 months of beginning of business, making profit first year • Responsible for hiring and management of subcontractors crew sizes as large as 12, to ensure quality work and timely delivery of a quality product • Managed and successfully completed 30k hallway renovation in Houston’s Iconic 3 Riverway, personally created winning proposal for this project, contracted by Unilev Management Corporation• Used Quicken and QuickBooks daily• Created all marketing materials including Company website, Facebook Page, Home Advisor site, Google Business Listing, Signage, promotional flyers, Direct Mail, Payroll, Business Banking Accounts and Credit lines
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Leasing Agent, RealtorColony American Homes Aug 2015 - Apr 2017Houston, Texas Area• One of the top producing agents nationwide for Trust with high quality portfolio of over 30,000 homes, listed and closed on average 18-25 listings monthly, exceeding 40 leased homes during summer months• Worked closely with VP of operations, corporate pricing team, and property manager to exceed leasing expectations to 98% in territory of over 5,000 homes• Timely listed high quantities of homes each week and moving all clients in within ten days of lease approval, handling all closing documents and commission agreements, and move in process• Provided extensive web marketing through various trending platforms, quick lead response, showing services, construction quality assurance condition walk thru, closings/handling monies• Provided excellent customer service to my clients from first meeting to closing, maintaining a presence online and in the real estate community for the benefit of advertising my services -
Licensed Real Estate AgentChampions Real Estate Group Jan 2015 - Feb 2016• Primary focus in luxury apartment locating and relocation.• Providing excellent customer service to my clients from first meeting to closing, maintaining a presence online and in the real estate community for the benefit of advertising my services • Staying up to date and well-trained in the subtle nuances of real estate law in Texas, • Keeping myself informed of the constantly changing real estate landscape, and providing sound financial advice to clients and non-clients alike -
Leasing ConsultantThe Finger Companies Mar 2013 - Oct 2014Houston Area, Texas• Employed strong marketing and leasing efforts to ensure Houston's finest Residential Luxury High Rise maintains a consistent 99% occupancy rate.• Met and exceeded all targeted sales and performance goals/quotas.• One of two leasing specialists, to be part of team, to win HAR's most prestigious Cornerstone Award in 2013.• Successfully coordinated outreach marketing for property and maintain Social Media outlets.• Maintained Stable relationships with clientele and increase traffic flow through strong networking to Houston's top downtown firms and highest grossing RE Brokers.
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ManagerMerion Realty Partners Nov 2011 - Sep 2012Houston, Texas Area•In Birmingham, managed a 200-unit apartment community and supervised a staff of seven. Promoted to Property Manager to take over property at request of the company.•Oversaw and coordinated a $300,000 exterior renovation project including playground construction, grilling areas, landscape projects, fitness center remodel, and office demolition and remodel. •Prepared financial statements, including but not limited to: mid-month projections, rent trends, and variance reports. •Reduced delinquency from $37.98/door to under $10.00/door in less than two months. •Supervised maintenance staff while completing in-house interior renovations on time and under budget. •In Houston, worked as a Manager-in-Training at a 792-unit community and a 419-unit community.•Closed on 72 of 151 prospects in Houston, maintaining a closing ratio over 48%. Created over $14,000 in annual ancillary income and over $780,000 in annual rental income.•Successfully directed marketing efforts for various properties in the Houston market, creating traffic for communities.•Demonstrated proficiency in YARDI software systems. -
Real Estate AgentCentury 21 Beal, Inc. Oct 2007 - Apr 2009College Station, Tx•Qualified prospective tenants, showed properties, created leases, resolved resident issues, collected rent, and managed properties’ maintenance.•Leased houses, apartments, duplexes, fourplexes, HUD housing, and commercial properties.
Nick Howden Skills
Nick Howden Education Details
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Construction -
Construction Science
Frequently Asked Questions about Nick Howden
What company does Nick Howden work for?
Nick Howden works for Fujifilm Diosynth Biotechnologies
What is Nick Howden's role at the current company?
Nick Howden's current role is Document Specialist.
What is Nick Howden's email address?
Nick Howden's email address is ni****@****ail.com
What schools did Nick Howden attend?
Nick Howden attended Texas State University-San Marcos, Texas A&m University, Texas State University.
What are some of Nick Howden's interests?
Nick Howden has interest in Real Estate Markets, Golfing, Swimming, Entrepreneurship Opportunities, Children, Snowboarding, Education, Environment, Alumni Activities, Biking.
What skills is Nick Howden known for?
Nick Howden has skills like Real Estate, Property Management, Marketing, Leases, Management, Social Media Marketing, Negotiation, Microsoft Office, Marketing Strategy, Microsoft Excel, Budgets, Social Networking.
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