Nick Howe Email & Phone Number

Denver, Colorado, United States

Provide timely application/software support, monitoring, enhancements, etc for the business while working intricately with fellow UMB IT teams.

Kansas City, Missouri Area

Lenexa, Kansas, United States

Helped with the quarantine transition, worked support tickets, and was responsible for new user add/deletes all while following sales leads.

Kansas City, Mo, United States

Wichita, Kansas Area

o Provide desktop support; including PC, phone, and scanner replacement/add/moves/configurationso Contract lead with ongoing Windows 10 migration o Support Windows Operating Systems and install softwareo Troubleshoot devices to minimize patient care impacto Image desktop PCs, thin clients, and laptopso Identify, research, and resolve a wide variety of technical issues logged by userso Utilize ServiceNow, Office 365, SCCM, Citrix and Active Directoryo Tone/trace drops back to networking closets to patch in portso Helped lead PC and phone deployment for a new acquisition by the hospitalo Trained in Cisco phone provisioning using Saint Luke’s Provisioning Manager

o Assisted with daily tasks for DBA teamo Worked along side the Application Management and Middleware teamso Cross-trained with Middleware and App Management teamso Checked application approvals for Middleware teamo Identified Java and IIS App info from Dev for Urban Codeo Created Visio Diagrams for the system migrationso Helped with decommission of legacy WAS appso Researched Team Foundation Server import tools while doing a build template modificationo Trained for App management on-call procedures including navigation through Service Now