Nick Howe Email & Phone Number

Seattle, Washington, United States

In this position, together with the lead developers, I defined and established the end-to-end user experience for nascent startup company, enabling a fully turnkey operational workflow. I collaborated with 3rd party platforms to design and deliver tailored, scalable AI solutions to clientsacross various industries. I evaluated the key pain points and helped the executive leadership resolve them.• Streamlined operations and improved productivity by building alignment with cross-functional team priorities.• Achieved 70%+ impressive conversion rate of trial clients into long-term contracted partners.• Served as primary account manager/liaison for major accounts by overseeing the onboarding phase and conducting regular service improvement meetings.

Seattle, Washington, United States

In this role, I oversaw the management of more than1,500 accounts across the US and Canada. I spearheaded the integration of 19 acquisitions over the course of 3 years leading to a 40% increase in revenue during that time. I implemented thorough strategies to develop and strengthen long-term client relationships. I established SOPs and bestpractices while leading a group of 5-7 account managers at a time.• Identified industries with growth potential through comprehensive market research.• Attained a 95% annual client retention rate on average during tenure by retaining high-level client satisfaction.• Achieved 80% of overall sales through referral and inbound leads by leading strategic sales and marketing initiatives.• Negotiated contract renewals with major medical facilities and created an automated renewal strategy for all accounts.