Sr. Lead Product Manager (Development)
Current
Oct 2023 - Present
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Nick Cook Email & Phone Number
Sr. Lead Product Manager (Development)
at
Cox Communications
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Sr. Lead Product Manager (Development)
Location
Atlanta, Georgia, United States
Company size
Who is Nick Cook? Overview
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Quick answer
Nick Cook is listed as Sr. Lead Product Manager (Development) at Cox Communications, a with 14312 employees, based in Atlanta, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Nick Cook.
Nick Cook previously worked as Product Manager at Cox Communications and Product Services Engineer II at Cox Communications. Nick Cook holds Bachelor’S Degree, Information Systems & Decision Sciences, 3.0 from Louisiana State University.
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Email format at Cox Communications
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Cox Communications
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Profile bio
About Nick Cook
Nick Cook is a Sr. Lead Product Manager (Development) at Cox Communications.
Current workplace
Nick Cook's current company
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Cox Communications
7 roles
Nick Cook work experience
A career timeline built from the work history available for this profile.
Product Manager
Product Services Engineer Ii
• Design and implementation of training for new NTSC team members, local market test desks as well as National Support Centers• Provide level 2 and 3 support for internal and external customers for the various devices on the Cox Businesss voice product line including IP Centrix, SIP Trunking, SIP & BTS PRIs, SIP & BTS MTAs• Provide configuration platform support for the following platforms: Broadsoft, Cisco BTS, and Acision voicemail platform • Maintain lab used for troubleshooting… Show more • Design and implementation of training for new NTSC team members, local market test desks as well as National Support Centers• Provide level 2 and 3 support for internal and external customers for the various devices on the Cox Businesss voice product line including IP Centrix, SIP Trunking, SIP & BTS PRIs, SIP & BTS MTAs• Provide configuration platform support for the following platforms: Broadsoft, Cisco BTS, and Acision voicemail platform • Maintain lab used for troubleshooting telephony related issues. Including but not limited to Trixbox configurations to operate with MTA/SIP PRI/SIP trunk devices. • Assist in the interview process of new hires to the NTSC group. Provide questions and feedback for the rating of candidates.• Provide call analysis to find points of failure using programs such as Hammer XMS, Wireshark, ISDN debugs, SIP debugs• Open tickets with SIP/SS7 carriers on trunk or endpoint issues. Show less
Apr 2010 - Sep 2016
Commercial Customer Rep Ii- Tech
• Provided technical support related to phone, internet and cable television for Cox Business customers in the Baton Rouge, Lafayette and New Orleans areas• Troubleshooting of end point devices for points of failure including: Docsis cable modem, MTA, CISCO IAD, Calix fiber gear, digital convertor boxes• Support for static IP configuration for routers/switches/pcs. Maintenance of IP blocks via SOAK tool. • Support for fiber internet trunks using Granite and Calix tools• Examine… Show more • Provided technical support related to phone, internet and cable television for Cox Business customers in the Baton Rouge, Lafayette and New Orleans areas• Troubleshooting of end point devices for points of failure including: Docsis cable modem, MTA, CISCO IAD, Calix fiber gear, digital convertor boxes• Support for static IP configuration for routers/switches/pcs. Maintenance of IP blocks via SOAK tool. • Support for fiber internet trunks using Granite and Calix tools• Examine possible RF issues via Edgehealth• Support for field services Show less
Sep 2006 - Apr 2010
System Support Specialist Ii
• Provide telephony support for field related telephony installation and service call issues. This included equipment provisioning, firmware upgrades, porting of telephone numbers, and RF evaluation• Liaison between field technicians and corporate switch support (NTSC) for any possible switch, endpoint issues
Feb 2005 - Sep 2006
Customer Satisfaction Analyst I
• Subject matter expert for telephone service, order entry, back office work• Process LD change requests• Quality Assurance for telephone install orders for Cox Residential and Cox Business
Jul 2004 - Dec 2004
Customer Care Rep – Tech Ii
• Cable television, High Speed Internet customer support for Cox Residential and Business customers• Billing and Sales support for Cox Residential customers• Field service support related to the configuration of internet connection to PC, Routers for both Cox Residential and Cox Business services
Jun 2002 - Jul 2004
Team & coworkers
Colleagues at Cox Communications
Other employees you can reach at cox.com. View company contacts for 14312 employees →
JH
Jamie Hayden
Colleague at Cox CommunicationsHampton Roads, Virginia Metropolitan Area, United States
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CC
Cynthia Crawfod Buck
Colleague at Cox CommunicationsFayetteville, Arkansas, United States
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EM
Elsa Martinez
Colleague at Cox CommunicationsLas Vegas, Nevada, United States
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RM
Raul Moje
Colleague at Cox CommunicationsSan Diego, California, United States
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CW
Curt Wagner
Colleague at Cox CommunicationsOmaha, Nebraska, United States
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BP
Bradford Patten
Colleague at Cox CommunicationsWarwick, Rhode Island, United States
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DC
Diana Caceres-Erazo
Colleague at Cox CommunicationsOmaha, Nebraska, United States
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AV
Amy Veteto
Colleague at Cox CommunicationsUnited States
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DD
Deiyauna Davis
Colleague at Cox CommunicationsChesapeake, Virginia, United States
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CB
Chell Blessett
Colleague at Cox CommunicationsElizabethtown, Kentucky, United States
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Jamie Hayden
Colleague at Cox CommunicationsHampton Roads, Virginia Metropolitan Area, United States
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CC
Cynthia Crawfod Buck
Colleague at Cox CommunicationsFayetteville, Arkansas, United States
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EM
Elsa Martinez
Colleague at Cox CommunicationsLas Vegas, Nevada, United States
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RM
Raul Moje
Colleague at Cox CommunicationsSan Diego, California, United States
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CW
Curt Wagner
Colleague at Cox CommunicationsOmaha, Nebraska, United States
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BP
Bradford Patten
Colleague at Cox CommunicationsWarwick, Rhode Island, United States
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DC
Diana Caceres-Erazo
Colleague at Cox CommunicationsOmaha, Nebraska, United States
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AV
Amy Veteto
Colleague at Cox CommunicationsUnited States
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DD
Deiyauna Davis
Colleague at Cox CommunicationsChesapeake, Virginia, United States
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CB
Chell Blessett
Colleague at Cox CommunicationsElizabethtown, Kentucky, United States
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4 education records
Nick Cook education
Bachelor’S Degree, Information Systems & Decision Sciences, 3.0
High School
New Orleans Math And Science High School
High School, 3.9
Warren Easton High School
Grade School
St Louis Cathedral
FAQ
Frequently asked questions about Nick Cook
Quick answers generated from the profile data available on this page.
What company does Nick Cook work for?
Nick Cook works for Cox Communications.
What is Nick Cook's role at Cox Communications?
Nick Cook is listed as Sr. Lead Product Manager (Development) at Cox Communications.
Where is Nick Cook based?
Nick Cook is based in Atlanta, Georgia, United States while working with Cox Communications.
What companies has Nick Cook worked for?
Nick Cook has worked for Cox Communications.
Who are Nick Cook's colleagues at Cox Communications?
Nick Cook's colleagues at Cox Communications include Jamie Hayden, Cynthia Crawfod Buck, Elsa Martinez, Raul Moje, and Curt Wagner.
How can I contact Nick Cook?
You can use AeroLeads to view verified contact signals for Nick Cook at Cox Communications, including work email, phone, and LinkedIn data when available.
What schools did Nick Cook attend?
Nick Cook holds Bachelor’S Degree, Information Systems & Decision Sciences, 3.0 from Louisiana State University.
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