Nick Irwin Email & Phone Number

United Kingdom

Greater Manchester

Uk Various

* Broadband Delivery UK (BDUK): Working in partnership with customers (local government and councils) to improve the quality and accuracy of Fibre Network build delivery costs.* Maritime and Coastguard Agency (MCA): Link between the customer (MCA) and Openreach to upgrade all UK coastguard sites (approx. 150) with communications solutions fit for the 21st century. These range between Fibre Optic to Radio depending upon terrain. * Forestry Commission and Sites Of Specific Interest (SSI): Working in partnership with customers to improve how any network, from Optic Fibre to Copper, is delivered across geographic areas in the most consistent, cost effective and environmentally sensitive way.

Uk North

Responsible for 5 key objectives: 1. Deliver the successful transformation of Survey to become ‘Enhanced Survey’ as part of a national programme. 2. Convert the concept of integrating Ethernet Surveyors into Field Operational Teams into reality .3. Create a flexible survey resource from existing fibre jointers to increase Surveyor capacity. 4. Recruit additional Surveyors. 5. Lead the Survey (79) team through this transition positively whilst improving measured Survey delivery. Reporting to Regional Director.

United Kingdom

Represent B&CD as part of a pan BT site rationalisation programme (Working Together) reporting to General Manager. Responsible for the successful people engagement and launch of 23 Centre of Excellence (CoE) sites with B&CD employee presence across the country by coordinating activity with leads from across Openreach and BT Group.

United Kingdom

Currently responsible and accountable for four key diverse areas within the Business Connections arm of Openreach.- Programme Director for a 'Fix The Basics'​ programme consisting of 6 projects with the objective of finding solutions and implementing them to fix known process issues that are frustrating to the engineering community within BT. I've employed Continuous Improvement and Lean techniques to work with engineers and managers to identify and the permanently fix.- Senior Leader for the 'Booking In Team' who are responsible for making appointments for Ethernet and Non Ethernet products directly with customers (Provision activity) - Senior Leader for the Service Fulfillment Unit (SFU) who will test and commission Ethernet & Non Ethernet products directly with customers remotely (Provision activity)- Represent Openreach for all repair activity across copper and fibre networks with BT Wholesale matrix managing a senior group of managers across Openreach to improve overall repair delivery

United Kingdom

Led a small team of Senior Project Managers and Business Improvement Specialists to develop and execute a new operational blueprint to enable two separate control structures from different lines of business to become one with its own identity, standard way of working and standard system support. Successfully delivered efficiency savings of £3.2 million equivalent of 67 Full Time Employees whilst improving customer service and employee engagement.

United Kingdom

I represented BT Operate as lead project manager within a pan BT team to transform the E2E management of stock across the whole of BT group. Collectively put tactical fixes in place to improve efficiency and developed strategic solutions to sustain and improve on initial gains which were adopted and supported by group

North West England

Senior Leader of BTOperate field organisation based in the North WestGeneral management of operational service performance, people development, revenue generation, business and corporate customer relationships, strategy, transformation, finance & growth with a circa £10 million budget.

North West

Led a team of 200+ engineers and managers working in the Service Delivery organisation on repair and provision activity. Also managed the UK payphone engineering team and project managed their integration into the service delivery organisation. Received awards for delivering excellent customer service and increasing broadband revenue across the area (Sprint 5 & 6 awards). Became a member of Openreach talent community

Bachelor Of Arts (Ba) Hons, Business Studies

Onc, Telecommunications Management

Advanced City & Guilds, Electrical And Electronics Engineering