Nick Fitzgerald Email and Phone Number

Hearing Australia provides hearing services that include assessing hearing, fitting hearing devices and providing counselling and rehabilitative programs to enable eligible customer to manage their hearing impairment.As CFO led and managed the Finance, Strategy & Growth, Legal, Property, Procurement, Supply Chain and Business Insights Functions.As a member of the HA executive team I led the development and execution of the business strategy and associated strategic priorities through my leadership of the Strategy and Growth function. Managed and delivered the Hearing Australia brand relaunch. Beginning with development with agency partners to staff engagement and delivery of all property updates, marketing collateral and media channel materials.Directly responsible for enterprise risk management, the identification of key strategic and operational risks and development & implementation of risk mitigation strategies in conjunction with the Audit Risk Management Committee and Board.

Led a project and conducted extensive stakeholder interviews to examine the effectiveness of customer investment decisions across the Sales & Finance teams. I delivered recommendations including; - a customer investment process that enabled effective choices to grow iNova brands and the businesses of their Customers - measures of business performance as they relate to running and growing the business across business planning and target setting - informed ways of working between the sales and finance teams and their connecting business processes

Mandated to establish the initial strategy for the customer excellence function leading a team of 13 targeted to increase customer engagement. Implemented four key areas: - competency frameworks for our customer-facing teams, including training, learning and development; - multi-channel digital marketing; - sales operations and customer performance; - research of customer performance relative to competition deployed and standardised across sales, marketing and medical specialty teams.

Senior Finance Director for Johnson & Johnson Pacific Consumer business (FMCG) responsible for Australia, New Zealand, Fiji and export markets - Led the Financial strategy and financial stewardship for the J&J Consumer business together with Board responsibility as Director of the Executive Board. - Developed, delivered and presented the annual business plan, strategic plan, and business updates to regional and global leadership to secure investment levels in the Pacific market. - Maximised commercial decision making across trade promotion, customer rebates and brand marketing expenditures, ensuring transparent and compliant processes and culture and mitigated risks to achieve budgeted expenditures. - Introduced metrics and improved collation and use of data. Improved the use of technology and led analysts to create value-added reporting that furthered business insights and enabled delivery of financial commitments. - Company Secretary, overseeing regulatory reporting across the J&J ANZ companies. Managed internal and external audit teams, cash management and hedging, taxation and statutory compliance.

- Managed the finance reporting and planning function to deliver total company financial targets 2007 to 2010 including all budgets, forecasts and accountability for the process, preparation and submission of all corporate plans. - Coached to uplift capability and led the effectiveness of my team to connect business insights with non-finance functions. This maximised the performance of brands in market against competitors. - Delivered successful financial and reporting integration throughout the M&A process in the acquisition of the Pfizer Consumer business

Secured a secondment to a leadership role to gain an understanding of the sales and customer service operations and deeper appreciation of business drivers and opportunities. Represented J&J to Woolworths for Sanpro & Medicinal categories

Finance lead for Baby, Sanpro, and Healthcare Franchises providing financial analysis and support across a multitude of brands

Account Manager to the BBC representing MedAS a PWC/EDS outsourcing entity with responsibility to provide transactional reporting, financial processes and implementation of a SAP ERP system to the BBC