Role listed
Franklin'S Freelance
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Nick Stratton Email & Phone Number
CX Advisory
at
Franklin's Freelance
1 work email found
@constantcontact.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
CX Advisory
Location
Raleigh-Durham-Chapel Hill Area, United States, United States
Company size
Who is Nick Stratton? Overview
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Quick answer
Nick Stratton is listed as CX Advisory at Franklin's Freelance, a company with 1 employees, based in Raleigh-Durham-Chapel Hill Area, United States, United States. AeroLeads shows a work email signal at constantcontact.com and a matched LinkedIn profile for Nick Stratton.
Nick Stratton previously worked as Senior CX Advisory Consultant at Genesys and Vintage Rescue Geek at G. Betty'S Favorite Things. Nick Stratton holds Bachelor Of Arts - Ba, Economics from Colorado State University.
Company email context
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{first_initial}{last}@constantcontact.com
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Profile bio
About Nick Stratton
I am a dynamic customer operations professional with over a decade of leadership experience across the technology, marketing, and retail sectors. My career has been dedicated to enhancing customer satisfaction, optimizing operations, and driving strategic initiatives to create exceptional customer experiences.Currently, I provide consulting services through Franklin’s Freelance Consulting, where I help businesses refine their operations and achieve their goals, primarily within the digital marketing and customer experience arenas. My expertise extends to email and digital marketing, e-commerce, and contact center business operations, with a proven track record of delivering value and reliability to international clients.Prior to consulting, I spent 13 years with Constant Contact, where I held various leadership roles. As Director of Customer Operations, I managed technical support operations, led global outsourcing strategies, and implemented process improvements that resulted in significant cost savings and enhanced customer satisfaction. My leadership was pivotal in reducing onboarding times, improving vendor management, and driving key initiatives that contributed to overall business success.I am passionate about leveraging technology and data-driven insights to improve customer experiences and operational efficiency. My educational background includes a B.A. in Economics and a B.S. in Psychology from Colorado State University, as well as a Lean Six Sigma Green Belt certification.I am always eager to connect with like-minded professionals and explore opportunities where my skills can make a meaningful impact. Let's connect!
Listed skills include Salesforce.Com, Customer Service, Email Marketing, Customer Support, and 43 others.
Current workplace
Nick Stratton's current company
Company context helps verify the profile and gives searchers a useful next step.
Franklin'S Freelance
17 roles
Nick Stratton work experience
A career timeline built from the work history available for this profile.
Senior Cx Advisory Consultant
Current
Nov 2024 - Present
Vintage Rescue Geek
Current
G. Betty'S Favorite Things
Mid-century modern, antiques, furniture and fine vintage salvage. Furniture restoration, repair, and refinish. Recycle - Reuse - Reduce - Repurpose.www.facebook.com/gbettysfavoritethings
Jan 2022 - Present
Self Employed
Franklin'S Freelance
Freelance work and consulting in technology, process automation and digital marketing. Act as guided advisor, contract/freelance work, and consulting strategy for SMB and SaaS Email Marketing competitors.If you get confused, listen to the music play.
May 2022 - Nov 2024
Advisor
Emissary is a network of over 7,000 senior executives offering their insights to growing enterprise teams.
Apr 2022 - Nov 2024
Advisor
Guidepoint is a research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we enable our clients to turn answers into action.Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we.
Apr 2022 - Nov 2024
Senior Director, Customer Support Operations
Online marketing firm offering award-winning marketing and customer care support to a roster of high-profile, global clients. Areas of service include technical support operations, customer care, high-value customer success programs, eCommerce, staffing, and more. Directs and coaches 5-8 direct and 100+ indirect employees in the United States, Dominican.
Jan 2021 - May 2022
Director Of Customer Support Operations
Led team in supporting 50K+ multi-channel client interactions monthly with a focus on BPO vendor management, incident management, product escalations, VOC programs, customer satisfaction, NPS, and customer retention supportAssisted clients with implementing optimized hiring and performance management systems, as well as measuring resultsEducated clients in.
Jul 2019 - Jan 2021
Senior Manager Customer Care & Technical Support
Steered and trained team in supporting 50K+ multi-channel client interactions monthly with an emphasis on incident management, product escalations, VOC programs, customer satisfaction, NPS, and customer retention supportAssisted clients with implementing hiring and performance management systems, as well as training their staff in providing proactive.
Jan 2018 - Jul 2019
Senior Manager, Technical Support Operations
People Leader and Project Management in Technical Operations for Multi-site Team in Technology. Tier II Technical SupportAPI SupportOne to Many ProcessesProduct Feedback and VOC LoopsSalesforceMulti-Channel OperationsStaffingPerformance ManagementLeadership Development
Jun 2017 - Jan 2018
Manager, Level 2 Technical Support
Management Oversight and Leadership in:Technical SupportOne to Many ProcessesSalesforcePerformance ManagementCustomer Feedback and VOC Processes
Jan 2015 - Jun 2017
Group Support Manager
Management Oversight and Leadership in:Customer SupportLeadership DevelopmentProcess ImprovementProject Management
May 2013 - Jan 2015
Manager, Customer Support
Top performing front line manager of 12+ person teams focused on quality, efficiency, and employee satisfaction. Analyzed reports, call monitoring, and customer satisfaction surveys to refine and maintain workflows and procedures. Identified and resolved customer service and product control issues to minimize adverse effects to management and business.
Feb 2012 - May 2013
Tier 2 Technical Support Specialist
Dec 2009 - Jan 2012
Customer Engagement Specialist
Apr 2009 - Dec 2010
Web Manager
Front of site design, SEO, Google Ad Words, Inventory, eCommerce, Email and Digital Marketing, Google Analytics, website strategy, and online revenue.
Jan 2004 - Jun 2017
General Manager
Multiple retail store fronts focused on Steamboat's tourism economy. Merchandising, inventory, accounting, taxes, payroll, revenue strategy, and expansion. Expanded store square footage, updated systems, and modernized inventory approach.
Jan 2004 - Jun 2009
Team & coworkers
Colleagues at Franklin's Freelance
Other employees you can reach at genesys.com. View company contacts for 1 employees →
RG
Ramu G
Colleague at Franklin'S Freelance
Hyderabad, Telangana, India, India
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WO
Warren O'Donnell
Colleague at Franklin'S Freelance
New Brunswick, Canada, Canada
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AR
Alex Ross
Colleague at Franklin'S Freelance
Anderson, Indiana, United States, United States
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EB
Eric Blohm
Colleague at Franklin'S Freelance
Hot Springs Village, Arkansas, United States, United States
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FH
Fernando Higuera
Colleague at Franklin'S Freelance
Chile, Chile
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RG
Rahul Guru
Colleague at Franklin'S Freelance
Chennai, Tamil Nadu, India, India
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SK
Santhosh Kumar Karthikeyan
Colleague at Franklin'S Freelance
Chennai, Tamil Nadu, India, India
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MC
Michael Cooke
Colleague at Franklin'S Freelance
Saint John, New Brunswick, Canada, Canada
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MW
Matt Weyrick
Colleague at Franklin'S Freelance
United States, United States
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TK
Thirumala Kalluri
Colleague at Franklin'S Freelance
Folsom, California, United States, United States
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Ramu G
Colleague at Franklin'S Freelance
Hyderabad, Telangana, India, India
View →
WO
Warren O'Donnell
Colleague at Franklin'S Freelance
New Brunswick, Canada, Canada
View →
AR
Alex Ross
Colleague at Franklin'S Freelance
Anderson, Indiana, United States, United States
View →
EB
Eric Blohm
Colleague at Franklin'S Freelance
Hot Springs Village, Arkansas, United States, United States
View →
FH
Fernando Higuera
Colleague at Franklin'S Freelance
Chile, Chile
View →
RG
Rahul Guru
Colleague at Franklin'S Freelance
Chennai, Tamil Nadu, India, India
View →
SK
Santhosh Kumar Karthikeyan
Colleague at Franklin'S Freelance
Chennai, Tamil Nadu, India, India
View →
MC
Michael Cooke
Colleague at Franklin'S Freelance
Saint John, New Brunswick, Canada, Canada
View →
MW
Matt Weyrick
Colleague at Franklin'S Freelance
United States, United States
View →
TK
Thirumala Kalluri
Colleague at Franklin'S Freelance
Folsom, California, United States, United States
View →
2 education records
Nick Stratton education
Bachelor Of Arts - Ba, Economics
Colorado State University
Bachelor Of Arts - Ba, Psychology
Colorado State University
FAQ
Frequently asked questions about Nick Stratton
Quick answers generated from the profile data available on this page.
What company does Nick Stratton work for?
Nick Stratton works for Franklin's Freelance.
What is Nick Stratton's role at Franklin's Freelance?
Nick Stratton is listed as CX Advisory at Franklin's Freelance.
What is Nick Stratton's email address?
AeroLeads has found 1 work email signal at @constantcontact.com for Nick Stratton at Franklin's Freelance.
Where is Nick Stratton based?
Nick Stratton is based in Raleigh-Durham-Chapel Hill Area, United States, United States while working with Franklin's Freelance.
What companies has Nick Stratton worked for?
Nick Stratton has worked for Franklin'S Freelance, Genesys, G. Betty'S Favorite Things, Emissary, and Guidepoint.
Who are Nick Stratton's colleagues at Franklin's Freelance?
Nick Stratton's colleagues at Franklin's Freelance include Ramu G, Warren O'Donnell, Alex Ross, Eric Blohm, and Fernando Higuera.
How can I contact Nick Stratton?
You can use AeroLeads to view verified contact signals for Nick Stratton at Franklin's Freelance, including work email, phone, and LinkedIn data when available.
What schools did Nick Stratton attend?
Nick Stratton holds Bachelor Of Arts - Ba, Economics from Colorado State University.
What skills is Nick Stratton known for?
Nick Stratton is listed with skills including Salesforce.Com, Customer Service, Email Marketing, Customer Support, Management, Team Leadership, Saas, and Call Centers.
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