I am an experienced Operations Manager with over 30 years’ knowledge of the Insurance Industry covering Wealth and Protection business with a proven track record in delivering results. I am highly customer focused and work equally well as part of a team or on my own initiative. I am tenacious and always ensure work is followed through to conclusion. I manage change well and adopt a flexible approach as appropriate. I am experienced in devising and managing processes to improve business outcomes… Show more I am an experienced Operations Manager with over 30 years’ knowledge of the Insurance Industry covering Wealth and Protection business with a proven track record in delivering results. I am highly customer focused and work equally well as part of a team or on my own initiative. I am tenacious and always ensure work is followed through to conclusion. I manage change well and adopt a flexible approach as appropriate. I am experienced in devising and managing processes to improve business outcomes and I am proficient in prioritising work within agreed deadlines. I have very good analytical skills and adopt an investigative and methodical approach to problem-solving. I am proficient in using business software including Intelligent Office, Microsoft Office and CSmart Show less