Oversee and drive the entire sales process, from initial contact to project completion, ensuring customer satisfaction throughout.Design and price custom roof-mounted solar systems tailored to meet clients' specific needs and requirements.Skillfully negotiate and secure competitive subcontractor bids, optimizing project costs and profitability.Serve as the primary point of contact for customers, promptly addressing inquiries and providing comprehensive guidance.Collaborate closely with the operations department to swiftly resolve any customer issues or concerns.Contribute to bi-weekly training meetings led by the Sales Director, sharing valuable insights and best practices.Utilize advanced CRM tools to accurately track and report sales activities, effectively managing customer interactions.

Led a team of 7+ project managers, overseeing their performance and development.Streamlined project income projections to drive revenue growth.Collaborated with project managers to optimize installation timelines, resulting in increased efficiency and customer satisfaction.Approved material orders and subcontractor payouts, ensuring timely project completion.Prepared comprehensive reports for upper management to inform decision-making.

Orchestrated end-to-end project management for large-scale solar installations.Coordinated with third-party installers to ensure seamless project execution.Maintained strong relationships with customers, providing regular updates and addressing any concerns.Oversaw up to 65 projects concurrently, delivering projects on time and within budget.Developed and implemented strategies to optimize projected project income.

Directed and motivated a high-performing sales team, driving revenue growth and achieving sales targets.Collaborated closely with sales representatives to accurately size and quote custom solar systems.Ensured the completion of all necessary paperwork and adherence to company procedures.Proactively resolved customer issues and fostered strong customer relationships.Conducted weekly sales training meetings, equipping the team with the latest product knowledge and sales techniques.Utilized CRM tools for accurate reporting, efficient communication, and sales pipeline management.

Oversaw all aspects of customer service operations, ensuring exceptional customer satisfaction and retention.Conducted comprehensive post-enrollment calls to guide homeowners through the installation process and address any questions or concerns.Managed site assessments, design reviews, and installation scheduling, ensuring timely project completion.Proactively identified and resolved customer issues, consistently delivering high-quality service.Supported operations by confirming installs, coordinating with subcontractors, and managing material orders.Maintained accurate records of customer interactions and issues within the CRM system.

Conducted in-home appointments with homeowners, effectively enrolling them in savings programs and providing expert guidance.Mentored and assisted junior program facilitators, enabling them to surpass enrollment goals and achieve outstanding results.Collaborated closely with the regional director to develop and implement strategies that exceeded targets and drove overall program success.Demonstrated exceptional communication and relationship-building skills to establish rapport with homeowners and effectively convey the benefits of the savings programs.Consistently upheld the highest standards of professionalism, integrity, and customer service throughout all interactions.

Led a dynamic team as the Field Sales Manager, overseeing Samsung mobile sales in assigned territories.Conducted regular store visits to cultivate strong relationships with store owners, managers, and employees, providing in-depth knowledge of new technologies and valuable tips to enhance customer service and drive product sales.Ensured proper product display, pricing, and functionality, working closely with retail managers to address any issues and optimize sales opportunities.Mentored and trained team members, fostering a collaborative and high-performing sales environment.Successfully exceeded daily sales goals set by the company, consistently achieving outstanding results.Proactively stayed updated on Samsung training materials and generated excitement among stores to promote continuous learning and product knowledge.

Daily interaction with guests in person and via telephone.Provide a great customer experience using exemplary professionalism, work ethic & self-discipline.Open new accounts, set appointments, perform account maintenance.Prepare financial reviews with advisor & refer clients for investment and retirement planning.Profile prospective and current clients for new products.

Share knowledge and encourage development of coworkers to achieve a common goal and maintain a pleasant working environment.Resolve internal conflicts between employees & handle daily customer service problems.Complete corporate objectives including credit card applications goals.Responsible for making employee schedules.Deadline driven and excellent at dealing with multiple tasks.

Weekly inventory, checking stock and ordering to replenish the restaurant and bar.Receiving daily shipments from vendors and checking the invoices.Managing the staff and resolving any internal conflicts with employees.Hire and train new bartenders and servers.Perform administrative & customer service work in the restaurant including daily sales reports sent to corporate & customer service phone calls and emails.