Reporting into the Group HR Director, working alongside two heads of HR and a Diversity and Inclusion Manager I provide L&D support across the business. Responsibilities include:• Manage the Group L&D budget of £150k, mitigated a projected overspend in 2018 and implemented fully costed L&D schedule for 2019• Manage our Learning Management System and e-learning platform, ensuring that systems and their content, are current and easy to access for our staff• Design and delivery of… Show more Reporting into the Group HR Director, working alongside two heads of HR and a Diversity and Inclusion Manager I provide L&D support across the business. Responsibilities include:• Manage the Group L&D budget of £150k, mitigated a projected overspend in 2018 and implemented fully costed L&D schedule for 2019• Manage our Learning Management System and e-learning platform, ensuring that systems and their content, are current and easy to access for our staff• Design and delivery of Management Development events on Performance Review Process and Recruitment and Selection • Design and delivery of team learning events focussing on negotiation skills and commercial awareness• Delivery of monthly L&D updates to Executive Board, preparing reports and fielding any questions at board meetings• Manage our external training providers to ensure that solutions delivered meet our requirements at an agreed cost• Implement an evaluation process to measure effectiveness of L&D offer with participant and manager feedback• Implementation of weekly communication plan to increase attendance of L&D events• Manage our mentoring schemes from application process to effective matching of mentees and mentors • Implementation of e-learning toolkit to support managers with Mental Health awareness to all staff across the group, including 40 staff in Australia and New Zealand Show less

Providing Learning and Organisational Development support for the Executive Directors and their leadership teams across two Directorates whilst undertaking a change program that is focused on new ways of working, coaching for the future and developing new capabilities.

I investigate learning needs across the organisation and offer solutions that will address the requirements of our stakeholders. Whether that solution is classroom based, a communication, a series of coaching sessions or a blend of all available avenues it is my responsibility to offer the Learning and Development opportunity that allows the delegates the best chance to explore and guide them to the right conclusion.

The primary role of a Consumer Consultant within the Financial Ombudsman Service is to the be the first point of contact for over a million enquiries a year from the general public regarding disputes that they have with their Financial institutions.The role required an excellent understanding of the financial world and the products that were on offer to customers, and what could go wrong with them. It was imperative that customer service was at the forefront of everything that I did… Show more The primary role of a Consumer Consultant within the Financial Ombudsman Service is to the be the first point of contact for over a million enquiries a year from the general public regarding disputes that they have with their Financial institutions.The role required an excellent understanding of the financial world and the products that were on offer to customers, and what could go wrong with them. It was imperative that customer service was at the forefront of everything that I did with the handling of post, fax, email or phone enquiries and signposted to customers what the next steps were. Show less