General Manager
Asco - Privately Held Lettershop
Directed ten managers and 300+ total staff members in all aspects of the daily operations of the business. Specific areas of accountability included Production, Purchasing, Accounting, Information Technology, Customer Service, Human Resources, Sales, Inventory Control, Quality Control, Transportation Logistics and Postal Relations. Reported directly to the President.• Researched, developed and implemented a program which improved delivery times and reduced postal costs by $2 million for customers.• Developed expertise in every aspect of the business. Hands-on manager – advised and assisted staff and management at all levels on best practices, and the details of their jobs.• Created and documented all standard operating procedures company wide. • Extensive experience as a Project Manager directing many diverse projects including energy efficiency lighting project, automating inventory and customer service software systems. • Directed several moves as we expanded to larger facilities, with no interruption to daily operations.Vice President - Operations Recruited as the fifth employee of the company. Through full immersion, a daily commitment to excellence, and consistent 60+ hour work weeks, learned all aspects of the business. • Emerged as a leader and key manager. Provided input into every major strategic, operational and financial decision of the business. Helped to build a staff of multi-talented, dedicated professionals. • Developed expertise in direct marketing operations, introducing initiatives and efficiencies to expand capacity, as the company’s daily output increased by 3000% - from 100,000 pieces per day to 3 million.• Responsible for all aspects of production which included scheduling, inventory, personnel, quality control and shipping of finished product.• Developed and strengthened relationships with the company’s major accounts. Delivered customized solutions to their direct marketing needs.