As the Managing Owner at Your AT, I oversee all company operations, ensuring alignment with our strategic goals and maintaining high service standards. My role includes strategic planning, financial oversight, and building strong stakeholder relationships. I am dedicated to driving innovation in assistive technology and promoting inclusivity and empowerment for disabled individuals through ethical practices and community initiatives. My vision is to enhance the lives of our clients by providing top-tier products and support, contributing to a more inclusive society.

Delivering remote Specialist Support Coordination and Support Coordination to participants Australia wide.We are able to work with all NDIS participants.

Mentor, lead and inspire teams and encourage productive outcomes.Lead teams to ensure best practice is followed at all times.Provide support, guidance, coaching, leadership, and empowerment to the team including feedback through performance reviews and regular supervision.Promote positive, respectful and enthusiastic relationships and work environment in the workplace.Meet and exceed expectations of our participants and team members.Act in higher roles as required i.e. Regional manager during periods of leave.

Assessing opportunities within the disability sector to provide more opportunity for participants to access services and improve quality of life.

• Created and developed business website• Strategic Business Development • Marketing – Website, google, twitter, Facebook, Pinterest• Financial management of the business• Business administration• Ordering and stock management • Engagement with suppliers• Repairs of all electronic goods• Troubleshooting• Exceptional customer service• Achieving profit within first year of business • Establishing and maintaining professional relationships with suppliers and customers• Creating referral system• Achieved 20% sales growth each year since opening

• Troubleshooting any technical issues through Baw Baw Budget PC• Traveling to customers’ homes to help install/repair goods• Establishing and maintaining professional relationships customers and suppliers• Achieving personal and company KPIs• Money handling and sales recording • Training and development of new team members• Stock management • Image maintenance• Liaising with Logistic Department to ensure stock is received and processed in a timely manner• Exceptional customer service

• Created and developed business website• Website maintenance and management• Responsible for all essential safety measures• Marketing – social media• Answering of client queries via PABX, written and verbal communication• Management of all social media contact, updates and communications• Database upkeep and updating• Invoicing and accounts receivable via MYOB• Data collation and presentation• IT Server Management• IT Support to staff• IT Systems upgrades and deployment• Taking customer payments for sales and enrolments

• Responsible for the training of 850 Customer Service staff and responsibilities performed • Enforcing Policies and Procedures relating to Customer Services and Operations for all employees• Provision and collation of detailed data and reports for the creation of business plans• Managed Services databases, both financial and performance related data• Financial, procedural audits and banking• Provide administrative assistance to the Area Manager • Respond to customer and staff complaints• Staff rostering • Performance Management of staff• Collate and analyse monthly and weekly reports by use of programs such as Pro Clarity and MS Database • Conduct and evaluate device trials• Create and disseminate Staff Notifications and Updates on a weekly basis on changes to policy and procedures and upcoming events such as rail works or Special Events • Organize and manage meetings via Outlook• Ensure that OH&S requirements were not being breached within the Station Environment • Originally hired as a Station Assistant, I progressed through 7 roles to finally reach Group Coordinator • Collation, creation and provision of staff training materials• Creating and maintenance of Policies and Procedures relating to Customer Services and Operations• Developed team members to progress in the company

• Management and supervision of 36 staff across 4 locations• Auditing • Ensuring all OHS standards within 4 locations for staff and customers• Business administration• Maintenance and development of Policy and Procedures• Sales and enquiries• Cash handling • Control Desk, Passenger Information Systems • Staff training across all operating systems over 4 locations• Stock Control • Co-ordination of staff • Rostering and Accounting • Customer Service • Security Checks • On site customer complaint resolution