• Automate manual processes to maximize scalability and efficiency. • Assist business users with gathering data from business systems (ie. reporting) through the development and maintenance of corporate dashboards as needed to make sound business decisions.• Administer Salesforce.com for Sales and Marketing• Work closely with database architects to prioritize changes to be coded into utilized software• Created modeling to rank sales efficiency utilizing close rate, open deal rate, close lost rate and win rate broken down by incoming opportunity source.

• Automate manual processes to maximize scalability and efficiency.• Provide clear and consistent data to business users through the development and maintenance of corporate BI tools and Salesforce as needed to make sound business decisions.

The Sales Operations Manager is responsible for the tasks, projects and audits needed to support and maintain necessary activities, reporting, and compliance within the sales division. Additional responsibilities include administration of Salesforce.com, reporting tools and advanced analytics to help drive strategy development projects. Ongoing tasks will include: Audits within all inContact systems used within the division; Attainment maintenance and reporting; and project management or new internal releases and/or system implementations. The tasks will require use of market research, sales data captured by the Salesforce application, and thorough analysis and discussions with business partners. This position will be driving projects to the successful completion in a highly dynamic environment where relationship building is crucial.The Sales Operations Manager's fundamental responsibility is to ensure that inContact sales decision making is fact based and provide business analytics and advice on sales and marketing efforts, provide process management and documentation, and reporting in key operations areas. This position continuously evolves by utilizing business intelligence discovered through strategic use of analytics in our CRM and other data warehouses.

The Sales Operations Analyst is responsible for the collection, analysis, and reporting of sales related data in an on-going effort to increase overall sales productivity. The position monitors and maintains sales related data through both active modification and process improvements. The development and tracking of key performance indicators that will be critical to enhance the understanding of the business and to improve decision making. Sales Operations Analyst creates both standardized & custom reports, conducts quantitative product & sales analysis, and assess future needs and data integrity. Utilizes and develops standardized tools, methodologies and business processes aimed at improving operational efficiency.

Passionately Transforming Contact Centers into Exceptionally Profitable, High Performance Operations.inContact is the global leader in cloud/virtual software solutions that support contact center activities such as customer service, order taking, outbound sales, help desk, tech support, reservations, collections, appointment scheduling, etc. Additionally, our workforce management and optimization tools will dramatically improve your agent scheduling, quality management, and training.• Making outbound calls to generate new business opportunities for our inside and field account executives. • Working closely with our sales team to schedule discovery/demonstrations for prospective clients. • Created and implement highly focused, market-specific prospecting campaigns.• Prospected marketing generated leads to generate new business for the company.• Researched and prospected potential customers (small, mid, enterprise-size and public sector) using lead generation and CRM tools such as Salesforce, LinkedIn, ZoomInfo, RainKing, Data.com, etc.• Participate in and conduct meetings and trainings.• Communicate and build lasting relationships in a rewarding, effective, and professional manner with internal and external "customers/stake holders" including interacting with senior level management and executives.

Worked as a member of the Sales Developer Team. My role included: • Making and taking inbound / outbound calls to generate new business opportunities for our inside and field account executives. • Working closely with our sales team to schedule discovery/demonstrations for prospective clients. • Created and implement highly focused, market-specific prospecting campaigns.• Prospected marketing generated leads to generate new business for the company.• Researched and prospected potential customers (small, mid, enterprise-size and public sector) using lead generation and CRM tools such as Salesforce, LinkedIn, ZoomInfo, RainKing, Data.com, etc.• Closely interacted with and supported marketing, inside and field sales teams, operations, and senior staff.• Persuasively sold over the phone using question-based and customer-centric techniques and methodologies.