Delivering initiatives of all sizes and complexity across multiple service channels using waterfall methodology and agile principles where the rapid delivery of product enhancements and time to market is critical. Involved in the end to end delivery of large scale initiatives, including a new product launch, for the bank right through to small scale enhancements to deliver quick wins for the business.Experience across a range of products and services including super, home loans, transaction, savings, and business accounts.Maintaining collaborative relationships with stakeholders. Vendor management.Experience with web, mobile, CRM, core banking apps, telephony, business process re-engineering and workflow, B2B, data and reporting.Extensive knowledge of the practice and principles of business analysis as prescribed in the BABOK. Ability to recognise how the knowledge areas and techniques apply to the practice of business analysis in an organisational setting and consistently able demonstrate and apply the practice, principles, and techniques to business analysis work to successfully deliver initiatives.Instrumental in building the business analysis practice within ING DIRECT. Involved in the development of the required tools, techniques, and methodologies for the practice to enhance the value proposition of business analysis within the practice and the organisation. Utilising previous cross industry and analysis experience to stimulate idea generation to shape the direction of the practice. Knowledge sharing and mentoring.Capable and proficient across a range of business analysis techniques. Able to determine the best delivery approach and technique fitting to the type of initiative to ensure the successful delivery in co-operation with delivery stakeholders including, business stakeholders, vendors, architects, project managers, devs, testers and change managers.

My role as a Business Analyst for Transfield Services has given me exposure across a number of projects and system implementations focusing predominantly on the Telecommunications area of the organisation. As a part of the Australia/New Zealand Solutions team I was responsible for providing business analysis services to enable the delivery quality solutions to increase efficiencies in a complex business environment.Activities across the projects I have been involved in were:- Facilitation of business requirements elicitation sessions to elicit and capture business requirements and to ensure that project documentation is produced to a high standard as required by business stakeholders and to communicate to delivery teams.- Produce business requirements documentation and functional specifications for the end solution and to ensure these are delivered according to agreed project timeframes- Facilitate business process workshops and produce business process documentation- Conduct data analysis and produce data mapping documentation- Ensure that project stakeholders are kept informed and up to date with the status of the project and where required issues are escalated and resolved in a timely manner- Ensure the reporting requirements of the business are met through requirement and data analysis, and reports are clearly defined and presented- Where required, the preparation of UAT scripts, user training documentation, and train the trainer activities are also provided to a high standard

My role at Datacraft was to ensure the successful delivery of web based solutions that facilitate the order entry and provisioning of products and services for a leading service provider within the telecommunications industry. I was involved in all aspects of the software delivery lifecycle from requirements gathering activities to business acceptance testing support.This included:- Development of a web application that integrates with legacy systems to allow for order entry of products and services- Processes improvements that automate the order entry fulfilment process- Data analysis and mapping to ensure information is integrated seamlessly through to legacy systemsSkills and responsibilities:- Using Business Analysis models and techniques to elicit requirements- Being proactive and working collaboratively with team members to ensure requirements are communicated and understood- Document business requirements and functional specifications- Working with Solutions Architects to understand and ensure client requirements and expectations are managed throughout SDLC. Highlighting both strategic and tactical decisions when necessary- Collaborate with Project Managers to develop accurate scope documents and achievable project plans. Level setting scope and creating realistic timelines is critical to meeting client expectations- Manage simultaneous pieces of work and having the skill to effectively prioritise work- Build and maintain positive relationships with Datacraft’s client stakeholders and internal business units- Issue escalation to ensure the integrity of the project and a timely resolution. This includes identifying risks and mitigation strategies- Efficient problem solving skills to troubleshoot production issues as they occur- Acquiring complex system knowledge in minimal timeframe- Enhanced internal methodologies and processes to ensure that projects, both large and small, adhere to a measurable standard of practice

Providing professional services in both a business analyst and consulting capacity implementing Enterprise Content Management (ECM) solutions. Following the Prince2 methodology I worked with clients on numerous EDRMS implementations, which saw me liaising with business stakeholders to ensure successful implementation of the Objective solution.Project responsibilities and skills:- Workshop facilitation with clients from all levels of the organisation, using standard methodology templates to obtain specific project outcomes- Requirements elicitation and analysis of customer business processes as a precursor to solutions design, ensuring that requirements are documented in a clear and precise manner- Working with Objective Technical Consultants to architect a design solution, which incorporates both business and technical facets to satisfies the customer's requirements- Documenting business requirements, detailed configuration design, and business process mapping- Data Migration. Analysing the data mapping between legacy systems and Objective as well as advising the client on recommended data cleansing- Preparation of test scripts to support both functional and UAT- Managing the personal relationship with customers to ensure long-term relationships are established - Configuration of the Objective product suite to conform to the documented client design as well as making product improvements to the solution through prototyping- Involved in the development of a new product capability for Objective for a Meeting Management solution