Nick O. Email & Phone Number

Redmond, Washington, United States

Redmond, Washington, United States

Bellevue, Washington, United States

Hand-picked by the Director of Customer Success and VP of Professional Services as the first member of the newly formed Customer Implementation Team. In November of 2018, the Customer Implementation Team was rebranded as the Solutions Services Team.This role emphasizes both onboarding new customers in both the commercial and enterprise realm and working with our existing customer base to expand their Smartsheet usage. My role as a Customer Implementation Specialist (CIS)/Solution Implementation Manager (SIM) focuses on creating custom onboarding approaches set to ensure quick-wins, best practices, and scalable solutions spanning all industries for org-wide adoption. Managing dozens of projects simultaneously and over 450 to date, I partner with businesses for scoping, creating and delivering, and training on solutions built natively in Smartsheet, while also integrating already in-place applications such as O365, G Suite, SSO, Salesforce, and JIRA.After completion of projects, I work hand-in-hand with the client's Customer Success Manager, Sales Manager and assigned Trainer to ensure continued success within the SaaS platform.As the first member of this team, I had a hand in recruiting, interviewing, training, and mentoring our new hires over the first 6 months in the role while building out processes, documentation and best practices. In three years time, this org now has a headcount of 50+.

Greater Seattle Area

Greater Seattle Area

Greater Seattle Area

Smartsheet is a cloud-based work management platform enables teams to collaborate with speed and accountability, and get real-time visibility into what matters most, to make better decisions faster. At Smartsheet, I am a dedicated resource for customers for training, best practices, and workflow advice, to encourage strong usage, adoption and growth. In FY18, I was a direct contributor in ensuring growth among all industries, culminating in meeting our team goal of retention and growth all four quarters. Internally, I mentored and assisted the onboarding efforts of new hires on the Customer Success team, driving successful onboarding through breadth of product knowledge and consistency in a team that experienced over 200% growth YoY.

Redmond, Wa

Currently working in support of several team projects in coordination with external customers domestically, China and Korea. Responsible for project implementation under the plan of the project owner, as well as managing and maintaining all-up projects list on both our Team and Project SharePoint sites. Working with key stakeholders and initiating change requests and executing altered plans. Tasked with recruitment trips for senior-level team members. As Content Manager for Microsoft Dynamics teams, I managed 300+ pages keeping all sites current and reliable for all field reps, and processing requests to update the various Dynamics sites. Content management also includes leading meetings with site owners to make sure messaging, content and branding are consistent across all Infopedia sites.

Redmond, Wa

I work in the Enterprise Cloud Group Customer Connection Program (ECG CCP). My day to day job duties include liaising between various product groups and enterprise customers in hopes that our various product teams help better meet the demands of our customers. Within that, my job duties also include: - Helping manage and facilitate our CRM program, - Generating demand and connecting customers with correct development teams. - Liaising between product groups and customers - Assessing product group needs for projects - Reporting data from projects to customers - Auditing/Facilitating Dynamics CRM Program for ongoing projects - Generating customer demand - Screening qualified customers - Event coordination for customer events - Utilizing ClickDimensions (survey building, landing pages, etc.) - Purchasing coordinator for ECG CCP teamsIn addition to these duties, I also served as the Administrative Assistant to the team's General Manager, which included schedule management, coordinating travel, and managing expenses.

Kirkland, Wa

Leasing Professional at Resort at Forbes Creek Apartment Homes in Kirkland, WA. RFC is a 496 home community that offer 1, 2, and 3 bedroom homes in resort-style living. My day to day includes: - Helping manage the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals - Performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals. - Recently, I have taken the responsibility of coordinating all resident functions to promote a more communal atmosphere with our residents. These include free monthly cooking classes, and well as a variety of seasonal events.

Greater Seattle Area

As a Resident Sales Coordinator (RSC), I receive inbound calls a day from customers throughout the west coast, specifically the Los Angeles, Bay Area, Portland/Vancouver and Western Washington areas.Daily tasks include minor trouble shooting & diagnoses of hot water heater problems with customers, recommending new hot water heaters for purchase and coordinating installations of water heaters for customers who need their water heaters replaced.Fast Water Heater company coordinates installations for 212 Home Depot locations, as well as some Sears locations in Western Oregon. In addition to fielding inbound calls, I monitor warm leads as they come in from The Home Depot, Sears and other local leads. Once leads are generated via those channels, it is my job it reach out to the customers and meet their needs.

Klamath Falls, Or

I manage a majority of the Yellowbook revenue accounts in Klamath County, as well as balancing and acquiring new businesses in offering marketing solutions. My primary responsibilities include: meetings quarterly productivity quotas; assessing each businesses' individual needs and adjusting their marketing campaigns accordingly; recognizing increase opportunities; changing ad copy and artwork; serving as a liaison between my clients and the hibu support staff; and collecting funds on delinquent accounts.

Coordinating all social media and advertising medium at OIT Career Services. Job includes regularly updating Facebook, Twitter, and Blog; Posting jobs on Career Services Site; maintaining coresspondence with alumni and employers.

3201 Campus Drive, Klamath Falls, Or 97603

Operating HR for ASOIT, as well as working in all promotional and leadership efforts of the student body. While Vice President, I acted as an advocate for student rights on campus, which included sitting on the Resource Fee Commission, Parking Appeals Committee, and chairing the elections committee. As Elections Chair, I raised voter turnout for the student elections by 800%.In December, 2011, I organized the first ever OIT Blackout For Hunger, which, with the help of Oregon Tech basketball team, raised over 2000 lbs. of food for the Klamath and Lake Counties Food Bank.

Klamath Falls, Or

Served as a full service teller at South Valley Bank & Trust, now owned by Washington Federal. While working in the banking industry,my primary job duties included: customer service, processing transactions, orienting and training new employees as well as implementing up-to-date banking regulations in the work place.

B.S, Marketing, Small Business Management, International Relations

Activities and Societies: Associated Students of Oregon Institute of Technology (ASOIT/Student Government) Oregon Tech Student Management.

Bachelor Of Science (Bs), Marketing/Marketing Management, General