Providing training and coaching in agile ways of working in order to facilitate sustainable development of new products while reducing the lead time to deliver.Coaching new scrum masters and product owners in a multi team initiative to deliver a ground breaking new product.

Agile Coach and scrum master working within innovation team.Delivered interactive agile training to the board to create awareness and understanding of agile fundamentals.Delivering agile training and working with engineering teams in multiple countries to improve their ways of working while innovating new products.

Short term agile coach contract role, to have teams in multiple countries address an urgent business challenge by leveraging agile values and principles.

Scrum master / Agile ambassador, / Agile Trainer / Agile Advisor / VPO• Development team member / Scrum master of the first AGILE team within Customer Services and Operations for Orange Business Services.• Winners of the highest award in OBS for best team, with exceptional, mindset and behaviour for 2018.• Member of the team training Agile acculturation to 1700 people across UK & Europe.• Workstream Lead for International Business Operations team delivering a digital transversal initiative to encourage reducing complexity as a behaviour.• Acting as an advisor / coach to CS&O teams on how to deliver projects with Agility.• Building interactive workshops for teams to encourage new ways of thinking and working.• Completed external training courses as scrum master and in design thinking.

Managing and implementing multiple VPNs on the Orange MPLS network.Configuring and troubleshooting solutions using BGP, OSPF, EIGRP, RIP v2, MPLS, QOS, ISDN, ATM, Frame-relay, DSL, metro-ethernet and IPSEC.3rd and 4th Line IP engineering support receiving and resolving technical escalations from 3rd Line support teams.Experience in a wide range of Cisco hardware and IOS, routers from 800 series up to 10K's and Cisco Switch products.CCNP, CCIP and ITIL V3 certified

Voice Operations and Voice ImplementationsOriginally employed in 24 x 7 365 day shift position to provide 1st and 2nd line support on switched voice for the VOC (Voice Operations Centre).Single point of contact for multiple customers, taking details of faults, opening trouble tickets as well as providing basic fault analysis, troubleshooting and testing across multiple carriers resolving routing issues through direct contact with 3rd party carriers, escalation of faults where required.Later promoted to 3rd line support, providing detailed analysis and resolution of complex faults.2003 the technology changed from Nortel DMS to Cisco VoIP and IPT solutions, adapted to change by learning through self-study, application and good knowledge sharing throughout our team.2005 applied successfully for job in Voice Implementations implementing and testing voice solutions.

Working in a call centre receiving calls from customers and field engineers, programming of switches including Nokia and Mercury for NTL residential customers new phone lines.Charged with managing a data integrity project team resolving thousands of data integrity issues on line cards over a 3 month period.