I've had various roles from Orange to EE to now BT amongst others. Primarily in in the Mobile Network area. Currently a Senior Manager in Customer Experience, Service Platforms, Networks. Leading an incredible team delivering great CX to Enterprise and Wholesale customers. Outside of my role, I have been a BT ExCo Reverse Mentor, am a mentor with The Aleto Foundation, and was recently appointed into BT's Colleague Board, where we work directly with our CEO Philip Jansen and the ExCo, sharing feedback on hot topics around strategy that impact our colleagues. I've been a School Governor and am a Magistrate sitting in Bristol Magistrates Court. I am also a crazy allotmenteer, sowing seeds, digging and can be found sheltering from the rain in my green metal shed during inclement weather. 2022 is the year I am committed to beginning my bold journey learning BSL
-
Transformation ManagerBt GroupCheddar, Gb -
Senior ManagerBt Aug 2021 - PresentBristol, England, United KingdomLead an awesome team that champions customer experience excellence across Networks and the wider BT estate. The team proactively manages the end to end customer experience across Service Platforms (broadband, mobile, TV & voice), through identifying the activities and business processes that impact on customer satisfaction and fixing them like the heroes we are. Primarily support the Enterprise and Wholesale CFU's
-
Bt Colleague Board Representative - NetworksBt Feb 2022 - Feb 2024The BT Colleague Board has an advisory role and is consulted on ideas, projects and business developments. It shares thoughts and represents the views of colleagues. We work alongside BT's CEO Philip Jansen and the Executive Board to help feedback on strategy, reward, D&I and the many hot topics which impact BT colleagues of all levels
-
Customer Experience Manager - EnterpriseBt Jan 2018 - Jul 2021Bristol, England, United KingdomManaged the mobile corporate customer experience of BT's mobile network for Enterprise customers
-
Technology Business PartnerEe Jan 2017 - Dec 2017Bristol, England, United KingdomSupported the development of the strategic technology plan for EE Marketing, including aligning technology and business strategy, delivery of technology change and improvement initiatives, service quality, enabling stakeholders to meet commercial objectives and delivering an excellent customer experience -
Network B2B Service ManagerEe Jan 2015 - Dec 2017Bristol, England, United KingdomFocussing on the Government & Public Sector customer base, building fantastic relationships with external customers and internal business, providing awesome Technical Service Management resource and escalation point for issues/ queries understanding commercial and operational areas. Provided Service Management expertise in bid/ renewal and revenue generating activities in addition to driving continuous improvement opportunities
-
It Service Manager - RetailEe Jan 2013 - Dec 2014Bristol, England, United KingdomFocusing on consumer customer by building a strong relationship with Retail Business and being the point of escalation for issues/ queries pertaining to the retail IT estate. Working collaboratively with Retail customers and 3rd party suppliers to ensure incidents are resolved and reviews undertaken to a satisfactory conclusion and within SLA’s, ensuring comms are appropriate for target audience. Influencing and persuading internal departments and 3rd party suppliers ensuring focus on delivery of service is in line with retail customer expectations
-
It Capacity ManagerEe Jan 2010 - Dec 2012Bristol, England, United KingdomWorking collaboratively with all stakeholders, including Service Management, Architects, PMO, Designers, Vendors etc. to plan, direct, and co-ordinate capacity planning activities across key areas (business intelligence and retail). Influence and shape decisions made by both technical and commercial areas of legacy Orange and T-Mobile UK during the EE merger in to the largest UK Mobile Operator by providing high quality analysis
-
Principal It Capacity AnalystOrange Jan 2007 - Dec 2010Bristol, England, United KingdomPlan, direct, and co-ordinate IT capacity planning and forecasting activities across key areas (customer services and retail). Communicate capacity results to the business, ensuring that this in turn drives strategic, financial, and operational planning. Design, build, and maintain capacity models, tools, and processes to support the above activities. -
Resource Planning ManagerHomeserve Uk Jan 2005 - Dec 2007Weston-Super-Mare, England, United KingdomIntroduced and implemented the Resource Planning function within Homeserve Warranties, driving the transformation of and enhancing the performance of the Claims Contact Centre Operation, and improving the customer experience delivered within it. Working collaboratively with Leadership Team, including Director and Head of Claims, drove a culture change within the contact centre by introducing performance monitoring and effective training resulting in achieving consistently high KPI’s -
Senior Resource Planning AnaystYell Jan 2001 - Dec 2004Bristol, England, United KingdomForecasting and analysis of work volumes, front and back office, planning sufficient capacity to meet those operational demands and identifying business improvements and processes to ensure the operation was fully utilizing resource -
Senior Operations AnalystVodafone Jan 1996 - Dec 2000London, England, United KingdomForecasting and analysis of work volumes, front and back office, planning sufficient capacity to meet those operational demands and identifying business improvements and processes to ensure the operation was fully utilizing resource -
Research ExecutiveNop Jan 1993 - Dec 1995London, England, United KingdomResponsible for the planning, co-ordinating and the administering of multiple market research projects in the banking, credit and finance field
Nick Persaud Education Details
-
Deaf ActionPass -
Law With Economics
Frequently Asked Questions about Nick Persaud
What company does Nick Persaud work for?
Nick Persaud works for Bt Group
What is Nick Persaud's role at the current company?
Nick Persaud's current role is Transformation Manager.
What schools did Nick Persaud attend?
Nick Persaud attended Deaf Action, Middlesex University.
Who are Nick Persaud's colleagues?
Nick Persaud's colleagues are Anthony A., Monojit Maity, John Bond, Stephanie Clemo, Amalia Hobbs, Philipp Euringer, Tim Smith.
Not the Nick Persaud you were looking for?
-
Nick Persaud
New York, Ny -
Nick Persaud
New York City Metropolitan Area -
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial