Market our portfolio of cloud based education products that help our customers engage and adopt a learning journey with us. Work in collaboration with the Integrated Marketing, Sales and Product Development teams to create campaigns for our evolving portfolio of cloud based education products.Working with leaders, stakeholders and teams to further develop our capability with a product marketing plan for execution.Research our customers and prospective customer, targeting, segments… Show more Market our portfolio of cloud based education products that help our customers engage and adopt a learning journey with us. Work in collaboration with the Integrated Marketing, Sales and Product Development teams to create campaigns for our evolving portfolio of cloud based education products.Working with leaders, stakeholders and teams to further develop our capability with a product marketing plan for execution.Research our customers and prospective customer, targeting, segments, competitive landscape, etc Craft positioning, value propositions, offers and assets for the various channels and phases of the sales funnel.Design and test during the product development phase.Launch products, new releases and customer comms when necessary.Create feedback channels and collaborate to continually learn and improve our offers.Drive Programs for Marketing and Sales (such as FAQ’s, promotional offers and pricing, etc), to drive customer acquisition, activation, retention and referral.Brief teams on new products, deliverables and timelines.Align closely to Integrated Marketing and their executions into the market. Show less

Gather, define, document and analyse business requirementsDeliver business and functional requirements, 'to be' processes and data migration requirementsProduce high quality documentation and ensure alignment and compliance with the defined Business Analysis Framework, processes, tools, reporting regimes and approachesPrepare Business Process models and Business Requirement Specification documentsDocument Use Cases, Functional Requirements and Functional Requirement… Show more Gather, define, document and analyse business requirementsDeliver business and functional requirements, 'to be' processes and data migration requirementsProduce high quality documentation and ensure alignment and compliance with the defined Business Analysis Framework, processes, tools, reporting regimes and approachesPrepare Business Process models and Business Requirement Specification documentsDocument Use Cases, Functional Requirements and Functional Requirement SpecificationsDevelop and implement protocols and proceduresWork collaboratively with project managers, identify customer representatives and technical specialists to ensure the timely delivery of outcomes and the identification of business risksConsult and liaise with organisational change analysts to support plans for organisational areas impacted by the delivery of program and project outcomesCo-ordinate and facilitate structured focus groups, workshops and interviews as an input to business analysis activitiesMonitor project progression and issues, raising risks and proving solutionsPrepare business mandates, business cases and cost/benefit documentsAssess ROI and financial viability to evaluate success of projects and provide financial assessments to project managers Show less

Analyse and direct marketing activity to assess campaign performance, profitability and provide strategic advice to stakeholdersManage and coordinate data around direct marketing results, campaign management and reportingUse superior analytic and communication skills to influence future marketing activitiesGather format and present data from a variety of sources to report upon performance of key contractors within the lottery’s overall operation. Including call centre, information… Show more Analyse and direct marketing activity to assess campaign performance, profitability and provide strategic advice to stakeholdersManage and coordinate data around direct marketing results, campaign management and reportingUse superior analytic and communication skills to influence future marketing activitiesGather format and present data from a variety of sources to report upon performance of key contractors within the lottery’s overall operation. Including call centre, information logistics, marketing and financeDevelop and assist in the presentation of lottery campaign results to senior managementDocument, record results and analyse outcomes to ensure comprehensive corporate knowledge base is developed and maintainedLiaise with diverse stakeholders and key contractors to identify further operating efficienciesReview the performance and billing of major contractors to ensure compliance with contract conditions and service level agreementsrovide advice on establishing priorities and actionsMaintain and manage relationships with key customer and stakeholders in a complex environmentProvide quantitative and qualitative evidence concerning the Lotteries operations to meet organisational needs Show less

Provide online enquiry data to marketing / ecommerce manager and develop ad hoc reports as requiredAssess reporting needs of the product team, develop reports ensuring accuracy and performing analysis where requiredWork with the development team and data base administrators to extract and manipulate data as required by the business (including marketing and product team)Deliver timely and relevant reports across a range of marketing activitiesAnalyse customer requirements and… Show more Provide online enquiry data to marketing / ecommerce manager and develop ad hoc reports as requiredAssess reporting needs of the product team, develop reports ensuring accuracy and performing analysis where requiredWork with the development team and data base administrators to extract and manipulate data as required by the business (including marketing and product team)Deliver timely and relevant reports across a range of marketing activitiesAnalyse customer requirements and provide appropriate alternatives and solutions to meet those requirements in an eCommerce and web solutions environmentWork alongside marketing on projects investigating complex online issues, identifying and implementing solutions to resolve those issuesMaintain and manage relationships with key customers and stakeholders in a complex environmentWork alongside the marketing and the development team, manage new software releases, regression and user acceptance trainingCoordinate and manage change across Web solutions and the businessPerform data extractions, manipulations and analysis in a production environment as required by IT or Business unitEnsure effective communication and cooperation with customers and other IT teams within the organization Show less

Manage team workload, provide direction, create Key Performance Indicators (KPI’s) and monitor performance for both scheduling and training teamAnalyse and investigate methods to improve training business processes, acquiring leads and recording client dataCreate, develop and run reports to monitor data, check data accuracy and identify client training needs Create and continually develop training materials to improve the customer training experienceMonitor training session… Show more Manage team workload, provide direction, create Key Performance Indicators (KPI’s) and monitor performance for both scheduling and training teamAnalyse and investigate methods to improve training business processes, acquiring leads and recording client dataCreate, develop and run reports to monitor data, check data accuracy and identify client training needs Create and continually develop training materials to improve the customer training experienceMonitor training session performance of team members and provide feedback and train the trainer sessions to continually improve teams’ ability Provide departmental updates on a regular basis, develop targets and report progress to senior management Show less

Complete training need analysis, develop training materials and roll out training for software new releasesRaise, update and own performance issues of Roamfree’s software using JIRA (project management monitoring software)Translate complex business processes from Functional Specifications into less technical training materialTranslate technical aspects of Roamfree software application and simplify into concise, extremely readable online help for non technical audienceDevelop and… Show more Complete training need analysis, develop training materials and roll out training for software new releasesRaise, update and own performance issues of Roamfree’s software using JIRA (project management monitoring software)Translate complex business processes from Functional Specifications into less technical training materialTranslate technical aspects of Roamfree software application and simplify into concise, extremely readable online help for non technical audienceDevelop and deliver training courses for any new technology products – these included standard and elearning materialsInvestigate and implement new technology to streamline processes and improve work methods throughout the business Show less