Nick Piatek Email & Phone Number

Oak Brook, Illinois, United States

Schaumburg, IL

Provide telephone computer and account support for Arcadis, Lurie Children’s Hospital, Pantum, Blue Cross and Blue Shield Association, Olin Brass, and Doner. Diagnose, repair, and install software. Set active directory entries, repair and support Citrix clients and sessions, log, monitor, and route advanced support requests to other IT teams. Support.

Greater Chicago Area

• Utilized various tools and means to diagnose and repair software and hardware issues with a legal firm of over 600 employees and computers.
• Active directory management, account creation, terminations, and transfers.
• Extended support of Lotus Notes.
• Deployment of Windows 8 systems using SCCM, including the migrations across domains.
• Management and support within a proprietary AS/400 document and content management system.
• Support of Docuware and Sharepoint systems.

Lisle, IL And Wood Dale, IL

• Employed various tools to diagnose and repair software and hardware issues for corporate desktop and laptop systems, install and repair HP laserjet printers, perform data migrations, inventory corporate resources, and.
• Attained Dell Certified Systems Expert Foundations Portable and Desktops certification
• Earned the CompTIA A+ certification
• Enhanced and refined the technical documentation for all Unisys technicians supporting Quest
• Coordinated and performed new hardware, software, and migration projects for Quest and Unilever
• Trained and assisted fellow Unisys specialists in support, installation, and operations representing Quest Diagnostics and Unilever

Merrillville, IN

• Utilize various tools to diagnose and repair software and hardware issues for personal computers, data migration, multimedia creation and installation and configuration of new computers.
• Efficiently coordinate warranty repairs, shipping, and receiving.
• Provide technical and sales customer service in fast-paced retail atmosphere.
• Perform on-site computer installation, repair, and maintenance.

Greater Chicago Area

• Utilize various database systems to develop custom web applications for personal and small business websites and the development of web presence strategies for new organizations. Provide consultation for development.
• Wrote for a variety of audiences at SedTek Internet Services with the development of documentation supporting all new web-based applications, guides for website management, and development of base-line knowledge bases.
• Provided network-consulting services to implement remote monitoring surveillance systems for a local business over TCP; reducing redundant system configurations by 30%.
• Procured computer equipment, software, and services for the management of SedTek.
• Designed and developed the content, organization and layout of company website.

Chicago, IL

• Oversaw and negotiated telecom-related charges and services for North America retail with 3,000 + telephone lines and 200 + voice and data circuits.
• Audited approximately $1B of electronic payments for nontelecom-related charges including property and ATM leases, food distribution, and postage/delivery.
• Spearheaded the conversion project of long distance telecom billing into a hierarchical format that resulted in a per month savings of over $8k and 40 work hours.
• Coordinated the billing efforts of various vendors including AT&T, MCI, and SBC, to establish improved invoicing and rate adjustments; resulting in 20 % savings in telecom monthly charges.
• In alignment with Sarbanes-Oxley, instituted procedures, communications, and record management practices of an interim audit practice for electronic payments; reduced company liability, and improved payment reliability.

Hammond, IN

• Managed day-to-day operations of a staff of 10 employees in a multi-tiered support call center for computer and facilities assistance; serving the University’s faculty and staff.
• Crafted a diverse online knowledge-base system of over 600 technical documents and general informational documentation of computer software usage and troubleshooting guides including procedure manuals of editing and.
• Implemented and administered customer relationship management (CRM) software for the direction of customer requests that supported three departments and more than 900 customer support requests per month.
• Maintained system administration and installation reference guides for SalesLogix CRM software used by all support staff in facilities and computing.
• Authored quality, Crystal Reports-based, control reports for upper administrative and supervisory evaluation of customer request handling for the computing, facility, and relations departments.