Nick Pullum Email & Phone Number

Atlanta Metropolitan Area

Responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis•Answer customer calls and emails providing prompt issue resolution•Manage outbound calls to gain information and/or follow up to resolve customer issues•Contribute to positive metrics: First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc•Manage client dialog while documenting details of client interaction in Salesforce

Chick-Fil-A, Lawrenceville, GA — Shift SupervisorAugust 2018 - PRESENTOversaw opening and closing procedures of team members to ensure efficient flow of business operations and retail store trafficManaged Front of House experience by overseeing supply levels, supporting team members in daily responsibilities, and implementing a customer focused environment. Lead team in Food Prep area to maintain proper food quality and storageReported day to day wins and opportunities of store to management staff to better optimize in-store experience. Utilized store POS systems and respective technology to input day to day performance. Supported staff in proper opening and closing protocol. Chick-Fil-A, Hixson, TN — Front End Kitchen ManagerJune 2016 - July 2018Managed day to day business of front end kitchen to maintain team member efficiency.Supported staff in proper opening and closing protocol. Created new ways of working that optimized store workflow and improved team morale. Lee University, Cleveland, TN — Audio and Technical Specialist January 2015 - January 2016Managed troubleshooting system repairs and necessary sound prep for university events and programs.Oversaw soundboard operations during events to ensure proper sound and video quality.Performed proper set up and breakdown of audio technology for respective on campus events.