24*7 365 Operations Manager based in Chessington• Recruited eight internal and external candidates to build an Operations team 24*7 365• Responsible as an escalation point and led by example where appropriate • Operationally responsible for alert management providing first fix and escalation.• Responsible for proactive monitoring for key critical business systems• Responsible for UK Data Centre Infrastructure for AHDL and Boots• Infrastructure routine maintenance (Wintel, Linux and AIX platforms)• Designing new processes to accommodate business requirements and implementation• Continual improvement through incident management and documentation review• Designing and maintaining an operational document repository• Operating worldwide application support as a follow the sun service• Technical development of team members by coaching and mentoring• Managing change between business units and production of systems• Problem management and root cause analysis• Maintaining blue chip vendor relationships and contracts through regular review meetings inclusive IBM, Vodafone • Monthly and mid-year appraisals and 121 meetings including performance improvement• A member of the Change Authorisation Board• Monthly and daily operational reports based on RAG status• Current Data Centre environment hardware IBM HP SAN VMWARE CISCO• Responsible for capacity management of the Data Centre power cooling• Internet and key business services delivered through an MPLS network including Office365, Exchange and foundation active directory, DNS services