Nick Saenz Email & Phone Number

Tempe, Arizona, United States

As an Injury Claims Specialist it is my job to help our customers through the claims process while providing Remarkable® service. My primary focuses involve investigating, evaluating, negotiating, and settling claims while applying knowledge of policies and insurance regulations when determining coverage, liability, & damages.

Phoenix, Arizona, United States

As a customer navigation coordinator I am the primary liaison for customers who contact the Customer Navigation Center. My primary role is to optimize care coordination, appointment scheduling and support in-network referrals. I respond to inbound inquiries and appointment scheduling requests regarding medical services, specialty referrals via phone, email, work queues or online forms.

Tempe, Arizona, United States

As a logistics coordinator it was my job to communicate effectively via phone and in writing (email, text) to customers to ensure requests are completed accurately and with a high level of service. It is my responsibility to work together with my peers to make sure that our customers’ needs are not only met but exceeded. We play a pivotal role in making sure our customers get to their destination whether that be in their home state or utilizing private air charters to get across the US safely.

California, United States

As the facility administrator for 5 different boarding care facilities it was my job to oversee 40+ staff per day as well as tend to the needs of our customers on a daily basis. The company was comprised of a management team that included myself and the two owners, with their support I was able to create and environment where my staff was able to have the confidence in themselves to make decisions when situations arise or if need be come to me for guidance.

Phoenix, Arizona, United States

As the project manager I would coordinate and manage the moving and storage of clients' belongings during the restoration process. Working closely with clients to assess their needs and develop a customized moving and storage plan. I supervised a team of movers and ensure that they adhere to best practices in packing, handling, and transporting items.

California, United States

As an EMT with two companies providing medical-transport services, I was responsible for safely transporting patients to healthcare facilities within the 911 emergency system. I had to communicate clearly with medical staff and family members to ensure smooth-running field operations. Additionally, I was responsible for managing vehicle supply inventory; ordering needed supplies and overseeing supply-kit audits to ensure shelf-life of products is tracked. Delivered training and coaching to new EMT staff; trained senior employees regarding response districts, which often resulted in decreased response times.

Greater Los Angeles Area

Managed process to source and deliver donor organs to transplant patients across the region. Followed protocol to identify, obtain, transport, and deliver donor organs to varied medical facilities. Maintained strict compliance with all policies, procedures, regulations, and state/federal laws regarding organ donation. Communicated with internal staff and stakeholders to coordinate time-critical processes. Completed extensive documentation and reporting functions. Successfully facilitated more than one dozen transplants.Conceptualized and implemented new training techniques and documentation for new staff.

As EMT with two companies providing medical-transport services, responsible for safely transporting patients to healthcare facilities. Respond to assigned calls and coordinate ambulance resources. Communicate clearly with medical staff to provide patient information and ensure smooth-running field operations. Ensure compliance with all Standard Operating Procedures and protocols. Maintain recordkeeping and documentation processes. Additionally, responsible for managing vehicle supply inventory; order needed supplies and oversee supply-kit audits to ensure shelf-life of products is tracked. Complete all required training and certifications.Delivered training and coaching to 10 new EMT staff; trained senior employees regarding response districts, resulting in decreased response times.Suggested implementation of new staff rotations and schedules, resulting in improved coverage in 911 response areas.Coordinate with employees company-wide to achieve most cost-effective purchase of needed bulk supplies.Maintain exceptional safety record.

Maintained campus security and ensured safety of a diverse student body. Interacted with students and their families to provide information and promptly resolve behavior issues. Updated parents on events and scheduling changes. Developed and implemented new protocols that significantly reduced injuries and enhanced safety throughout facility.Designed new schedules that improved ability to manage activities of 100+ students.