Nick Saenz Email & Phone Number

Lincoln, California, United States

• Generate system reports as required by the customer (sales, inventory, performance).
• Courteously and promptly resolve customer questions and problems or promptly refers them to appropriate personnel.
• Troubleshoot item discrepancies, identify and resolve technical requirements for supplying the customer item and pricing data file.
• Solicit discounts from broker and manufacture representative.
• Manage the administration of discounted products and pack size changes with the customer.
• Excel based position.

Roseville, California, United States

• Developed and maintained budgets, coordinated with subcontractors, and reported project status to management and clients.
• Strategically partnered with internal and external stakeholders on ways to improve the customer experience.
• Leveraged “Big Data” to identify areas of improvement with clients.
• Managed a multi-functional project team of ten client support managers.
• Developed reports and SOPs to track KPIs and identify needs to measure individual effectiveness.

Roseville, California, United States

• Effectively managing a pipeline of projects to completion
• Account management and customer service support
• Conducting monthly partner due diligence checks
• Analyze data by monthly audits and providing focused solutions for improvement
• Collaborate with business development team by onboarding partners with our platform and/or solutions for existing partners

Sacramento, California, United States

• Responsible for analyzing data, generating excel reports, conducted calls for permits, developed single line diagrams and site layouts for generators and solar jobs. Ordered equipment from generator supplier, learn.
• Maintained inventory list of products on hand for installs.
• Created chargeable service calls for service on generators.
• Contacted multiple cities to obtain permits.
• Collaborated with CEO and management team for focus strategies.

Sacramento, California Area

• Effectively managed a team to execute multiple projects and support management in contract signing. Engaged with business owners to create relationships, quotes, closing transactions, and modifying for specification.
• Analyzed data to create charts and implement new business strategies based off trending indicators and to retain and capture more of the market share.
• Consulted, modify, generate, evaluate, and negotiated contracts.
• Upselling to create purchases from clients.
• Generated customer leads through website marketing and cold calling.
• Broke branch record for most sold (December 2019 and January 2020).

Sacramento, California Area

• Worked under the supervision of managers and executives in the organization. Acquired all essential knowledge to become a future manager, such as marketing, sales, or operations. Completing all assigned tasks and.
• Business to business sales to local businesses to generate growth and build relationships.
• Trained an development of employees to increase branch operational efficiencies.
• Sold protection packages and upgrades to customers, while providing the best customer service based on an index.
• Attended Business excellence outing’s for being Top in Sales (February 2019).

• Served customers by providing product and service information, resolved product and service problems. Attracted potential customers by answering product and service questions and suggesting information about other.
• Trained and motivated new/current employees.
• Created and negotiated contracts based on the customer’s needs.
• Awarded to the 600 club for business excellence.
• Attended excellence outing for being Top Sales (June 2016/August 2017).