Customer Resolutions And Advocacy Manager
Current
Apr 2024 - Present
AeroLeads people directory · profile
Nick Sams Email & Phone Number
Customer and Complaints Leader | Contact Centres | CX
at
South East Water
1 work email found
@jetstar.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer and Complaints Leader | Contact Centres | CX
Location
Melbourne, Victoria, Australia
Company size
Who is Nick Sams? Overview
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Quick answer
Nick Sams is listed as Customer and Complaints Leader | Contact Centres | CX at South East Water, a company with 731 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a work email signal at jetstar.com and a matched LinkedIn profile for Nick Sams.
Nick Sams previously worked as Customer Resolutions and Advocacy Manager at South East Water and Customer Liaison and Resolutions Manager at South East Water. Nick Sams holds Mba Exchange Program, European Business from Aarhus University.
Company email context
Email format at South East Water
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{first}.{last}@jetstar.com
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AeroLeads found 1 current-domain work email signal for Nick Sams. Compare company email patterns before reaching out.
Profile bio
About Nick Sams
I am passionate about helping organisations harness the power of customer feedback to improve products and services, increase customer loyalty and reduce waste. As a solutions focused Customer Leader, I am open minded, pragmatic and take a data driven approach to problem resolution.My career history highlights 10+ years of experience in multiple contact centre functions within aviation, travel and financial services for high volume and complex organisations. I am passionate about leading people and enjoy building high performing teams and developing individuals.My specialties include contact centres, complaints investigation and resolution, team management, customer data analysis and insights generation, reporting and dashboarding, digital delivery and transformation, change management, customer service and service design, and quality assurance.
Listed skills include Leadership, Customer Experience, Quality Management, Aviation, and 26 others.
Current workplace
Nick Sams's current company
Company context helps verify the profile and gives searchers a useful next step.
South East Water
12 roles
Nick Sams work experience
A career timeline built from the work history available for this profile.
Customer Liaison And Resolutions Manager
Feb 2023 - Apr 2024
Customer Liaison And Resolutions Leader
Jul 2022 - Feb 2023
Priority Delivery Advisor
Delivery of customer engagement activities for South East Water's 2023-2028 Price Submission. Delivery of Customer Strategy, Insights and Experience initiatives including CX program audit, engagement uplift and regulatory changes impacting customer service standards.
Apr 2022 - Jul 2022
Co-Owner
CurrentOpen format DJ and emcee for public and private events. DJ and live music artist booking for venues.
Jul 2023 - Present
Case Manager - Ministerial
Supported Ministerial enquiries for Small Business and Licensed Hospitality Venue COVID Support Grant programs. Developed process and standards documentation and templates for Ministerial briefings and responses to constituent enquiries.
Aug 2021 - Apr 2022
Manager Quality And Complaints - Travel
Oct 2020 - Mar 2021
Senior Manager Customer Relations - Nib Travel
Part of the Traveller Services Leadership Team responsible for contact centre operations, claims processing, complaints, quality assurance and customer experience.Owner of nib Travel complaints process from informal complaints through to complaints managed at the Australian Financial Complaints Authority.Responsible for delivery of single operating model.
Oct 2019 - Oct 2020
Manager Customer Advocacy
Part of Jetstar's Customer Leadership Team responsible for delivery of customer strategy, contact strategy and channel shift, contact centre operations and customer insights program (including VoC).Owner of Jetstar escalated complaints policy and process including legal, high risk, media and executive relations, and lead representative of Jetstar in Small.
Jan 2015 - Oct 2019
Senior Customer Advocate
Case manager for Jetstar legal and executive complaints, representing Jetstar in mediations and tribunal hearings.Team leader and trainer for Jetstar Singapore Customer Care.
Mar 2013 - Jan 2015
Training And Quality Coordinator
Contact Centre and Customer Care trainer for large scale offshoring project, living and working in the Philippines.Responsible for development and delivery of policy and systems training material, quality assurance framework and floor support for new contact centre operation.
Jun 2012 - Mar 2013
Customer Care Analyst
Case manager for Jetstar complaints and floor support for onshore Customer Care team.
Nov 2011 - Jun 2012
Team & coworkers
Colleagues at South East Water
Other employees you can reach at southeastwater.com.au. View company contacts for 731 employees →
DJ
Dr John Fillingham-Webb
Colleague at South East Water
Chatham, England, United Kingdom, United Kingdom
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DC
Dan Cummins
Colleague at South East Water
Greater Melbourne Area, Australia
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RG
Rick Grosfils
Colleague at South East Water
United Kingdom, United Kingdom
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AJ
Adam Jowett
Colleague at South East Water
Greater Melbourne Area, Australia
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KE
Kim Evans
Colleague at South East Water
Greater Melbourne Area, Australia
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SA
Sobia Ali
Colleague at South East Water
Greater Melbourne Area, Australia
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EK
Ewelina Kaczor
Colleague at South East Water
Greater Guildford Area, United Kingdom, United Kingdom
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EH
Elizabeth Holley
Colleague at South East Water
Greater Melbourne Area, Australia, Australia
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RH
Rachel Harris
Colleague at South East Water
Rochester, England, United Kingdom, United Kingdom
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MC
Maureen Collins
Colleague at South East Water
Greater Melbourne Area, Australia
View →
Dr John Fillingham-Webb
Colleague at South East Water
Chatham, England, United Kingdom, United Kingdom
View →
DC
Dan Cummins
Colleague at South East Water
Greater Melbourne Area, Australia
View →
RG
Rick Grosfils
Colleague at South East Water
United Kingdom, United Kingdom
View →
AJ
Adam Jowett
Colleague at South East Water
Greater Melbourne Area, Australia
View →
KE
Kim Evans
Colleague at South East Water
Greater Melbourne Area, Australia
View →
SA
Sobia Ali
Colleague at South East Water
Greater Melbourne Area, Australia
View →
EK
Ewelina Kaczor
Colleague at South East Water
Greater Guildford Area, United Kingdom, United Kingdom
View →
EH
Elizabeth Holley
Colleague at South East Water
Greater Melbourne Area, Australia, Australia
View →
RH
Rachel Harris
Colleague at South East Water
Rochester, England, United Kingdom, United Kingdom
View →
MC
Maureen Collins
Colleague at South East Water
Greater Melbourne Area, Australia
View →
4 education records
Nick Sams education
Mba Exchange Program, European Business
Master Of Business Administration - Mba
Master Of Tourism
Bachelor Of Arts - Ba, History
FAQ
Frequently asked questions about Nick Sams
Quick answers generated from the profile data available on this page.
What company does Nick Sams work for?
Nick Sams works for South East Water.
What is Nick Sams's role at South East Water?
Nick Sams is listed as Customer and Complaints Leader | Contact Centres | CX at South East Water.
What is Nick Sams's email address?
AeroLeads has found 1 work email signal at @jetstar.com for Nick Sams at South East Water.
Where is Nick Sams based?
Nick Sams is based in Melbourne, Victoria, Australia while working with South East Water.
What companies has Nick Sams worked for?
Nick Sams has worked for South East Water, Lasagne Entertainment, Department Of Jobs, Precincts And Regions, Nib Group, and Jetstar Airways.
Who are Nick Sams's colleagues at South East Water?
Nick Sams's colleagues at South East Water include Dr John Fillingham-Webb, Dan Cummins, Rick Grosfils, Adam Jowett, and Kim Evans.
How can I contact Nick Sams?
You can use AeroLeads to view verified contact signals for Nick Sams at South East Water, including work email, phone, and LinkedIn data when available.
What schools did Nick Sams attend?
Nick Sams holds Mba Exchange Program, European Business from Aarhus University.
What skills is Nick Sams known for?
Nick Sams is listed with skills including Leadership, Customer Experience, Quality Management, Aviation, Social Media, Stakeholder Engagement, Stakeholder Management, and Complaint Management.
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