Nick Schneider Email and Phone Number

Responsible for AWS and Azure cloud environments architecture, security, monitoring, administration and maintenance.- Co-architecting greenfield Azure tenant landing zones/subscriptions and containerizing AWS hosted applications, all as part of broader cloud migration and infrastructure consolidation driven by merger and acquisition activity- Responsible for SOC (System and Organization Controls) 2 Type 1 and Type 2 compliance for AWS and Azure cloud environments by remediating over 150 failing tests for security, availability, processing integrity, confidentiality and privacy- Own AWS administration, deployment, management and retirement for web servers, database servers and Qlik BI (Business Intelligence) servers; spanning Windows and Linux instances- Responsible for monitoring and security involving Grafana / Prometheus, AWS CloudWatch and Azure Application Insights

Guide organizations through their software delivery transformations in order to achieve critical software delivery objectives: Developer Autonomy & Empowerment, Release Engineering and Visibility & Continuous Improvement improving their software delivery throughput and stability.- Guided a global Financial Services organization through achieving developer autonomy and empowerment employing an artifact promotion model, reusable CI/CD pipelines and an adoption roadmap. Customer became a premier reference customer based on our project work.- Steered an Insurance organization to achieving release engineering with reusable API and UI CI/CD pipelines delivering key PR metrics in lieu of GitHub Insights. Project was showcased at company all hands meeting as key customer success story.- Led a national Healthcare Provider organization migrating from 3 CI platforms to one software delivery platform architecting branch strategy utilizing GitHub flow and modernizing migrations based on tech patterns. Resulted in product upsell and services extension.- Based on key customer learnings, created migration methodology maximizing pipeline reuse based on tech patterns (e.g., maven, npm, etc) which included an adoption model for onboarding additional workloads to the tech pattern pipeline sets; all while taking advantage of modern kubernetes features (e.g., ephemeral agents).- Based on updated project delivery methodology overhauled SOW content, created associated LOE estimator with complexity drivers, org breakdown and work breakdown structures; ultimately authoring key SOWs and helped close strategic pre-sales opportunities.

Guide organizations through their DevOps transformations and improving their software delivery performance by focusing on the 4 DevOps cornerstones: Technical Practices, Automation, Architecture and Culture.- Delivered a DevOps Assessment and VSM service to an Application Services Software Company guiding their Digital Transportation journey and increasing their relevance with customers advancing their network automation solutions- Delivered a DevOps Transformation Blueprint to an international Software Development and Delivery leader, implementing an automated self-service software delivery tool, helping them eliminate hours of DevOps toil helping them delay forecasted cost of hiring an additional DevOps Engineer- Delivered a Value Stream Mapping Service (VSM) and a subsequent self-service portal to a Global Financial Services client ultimately empowering them to reduce their time to market by 4 weeks and double their productivity- Delivered a DevOps Culture and Relationship Mapping Assessment to a Marketing Automation client which helped evolve their DevOps culture and reduce handoffs and dependencies across their Software Delivery Lifecycle

Led team of DevOps engineers responsible for infrastructure / productivity automation, environment provisioning, deployment health, environment management, SOP’S, knowledge transfer and support transition of our Cloud Management Platform solution.- Having lost key personnel, employed transformational leadership in order to retain, stabilize and grow team in chaotic environment characterized by tension and discord- Accelerated the software delivery lifecycle with delivery / deployment standardization, CICD automation (e.g. Jenkins, Puppet, Selenium, AWS, etc) and by streamlining our hotfix delivery process- Achieved increased deployment frequency (monthly to weekly), shorter lead time for changes (months to weeks), shorter MTTR (days to hours) and lower change fail rate (>50% to <25%)- Additional role serving as Product Manager for our sister Cloud Commerce Platform software product and key inventor on a patent for innovative new Cloud Commerce Platform Ecosystem Framework (patent pending)- Member of leadership team achieving successful acquisition outcome

Deliver a broad range of strategic business initiatives from strategic customer projects to innovative partner ventures to driving a global cloud sales and delivery enablement program.- Drove numerous software-centric strategic projects for some of Cisco’s top customers and business partners (e.g. Thomson Reuters and Ingram Micro) resulting in $2M+ in bookings- Co-architected and wrote a business case for an industry first cloud service aggregator model for a strategic Cisco distributor looking to monetize their extensive ISV and channel partner relationships- Established a global cloud automation software field enablement program for 150+ sales and delivery resources (Cisco and partners). Program:-----> achieved strategically significant cloud automation and management high ground in key Cisco accounts-----> grew net new software and services revenue by 200%+- Leveraging the TOGAF Enterprise Architecture framework, developed and successfully piloted a comprehensive ITaaS service offering based on Cisco IT’s “Cisco on Cisco” IT Transformation story

Built a Strategic Consulting practice which served as a critical driver for newScale business, partner and practice development as well as product management, marketing and customer solution delivery. Member of leadership team that successfully transformed the organization from an enterprise service catalog focus to an enterprise cloud focus.- Built comprehensive service portfolio which encompassed service catalog pre-launch, launch, expand and adoption services, added over 20 new customers in result; ultimately receiving Sales Performance Award- Led a critical customer success program targeting crucial adoption services for stuck or at risk clients, ultimately retaining 6 strategic customers; 3 of which joined the 1 Million service requisitions club and 1 whose program and CIO were showcased by The Wall Street Journal- Central to newScale’s cloud focused transformation, built cloud maturity model and cloud maturity assessment (based on extensive market research and benchmarking) which helped numerous organizations set and validate their cloud computing strategy- Transformed implementation methodology accounting for full breadth of cloud people, process and technology requirements enabling significant improvements in speed and agility - enabled strategic retail customer to reduce cycle time for delivering a test server environment from 12 weeks to 30 minutes - Transformation success achieved when newScale was awarded the Best of VMworld 2010 Award for Private Cloud Solutions and was subsequently acquired by Cisco as a core component in their cloud software suite

Founded a $6M consulting business managing practice development, sales, marketing and solution delivery. Offered best in industry consulting services for the implementation of ITIL best practices.- Accounted for > $6M in annual revenue by leading presales, delivery and account management for numerous strategic accounts.- Recruited, trained and professionally developed 20 of the top ITSM consultants in the industry- Managed the creation of a comprehensive set of pre-sales and delivery packages and consulting materials- Achieved 90% + consultant utilization rate while adding over 30 new customers to the company account ranks- Created SFDC reports to better understand customer account profiles

Managed customer relationship between IT and IT's business stakeholders. Baselined and continually improved business aligned IT service quality through a constant cycle of negotiating, measuring, reporting and reviewing IT service achievements and consequently initiating corrective actions to eradicate unacceptable levels of service.- Architected an industry first business process aligned Service Level Management program. Negotiated 36 process aligned global SLA's, which covered 297 applications in 3 regions with only a 2 person team.- Reengineered the Incident Management process. Reduced MTTR targets by 27% through process improvements and Remedy system enhancements while concurrently experiencing a 33% reduction in IT support staff.- Institutionalized a comprehensive post mortem incident review process which identified and tracked outage issues through resolution.

Responsible for forming and leading cross-functional business process reengineering teams; applying GE’s metric driven change management methodologies. Business engagement throughout the execution of the projects to ensure a successful transition through communication, change management, training, and post-implementation support. Conduct business process analysis, system requirements, as well as data modeling and detailed functional design.- Co-managed accounting center consolidation, reducing headcount from 86 to 42. Outsourced 20 % of accounting center in parallel with office consolidation.- Served as a member of the GE Corporate Audit Staff auditing accounting process controls and quality.- Built customer focused process management system resulting in better fiscal close and cash control processes.