Nick Scott Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana Area

• Develop strategic goals and tactical delivery methods for client and member services, in collaboration with key internal stakeholders• Collaboration with Managing Directors and Senior Leadership, keeping them apprised of teams’ process and operational outcomes• Continual evaluation of departmental processes to ensure a consistent experience for our internal and external clients• Co-created SimplyPeople; FirstPerson’s outsourced benefit administration platform, servicing 37 client… Show more • Develop strategic goals and tactical delivery methods for client and member services, in collaboration with key internal stakeholders• Collaboration with Managing Directors and Senior Leadership, keeping them apprised of teams’ process and operational outcomes• Continual evaluation of departmental processes to ensure a consistent experience for our internal and external clients• Co-created SimplyPeople; FirstPerson’s outsourced benefit administration platform, servicing 37 client groups, more than 4000 employees• Maintain relationships with third-party off-site employees, using daily reports and identified metrics to ensure accuracy and a high level of performance• Continual evaluation of current technologies to maintain and create efficiency and scalability• Maintain and grow FirstPerson's relationships with current vendors and client partners• Foster an environment of accountability, empowerment, and innovation with identified goals, KPIs for both Client and Member Service teams• Working directly with the Client and Member Service managers to ensure continuous review of team's individual performance, training, and individual career paths Show less

Indianapolis, Indiana Area

• Provide leadership and strategic guidance to the client service team as needed• Create, manage, and maintain FirstPerson's client service standards• Responsible for the overall workflow as outlined within each client's lifecycle• Manage the overall yearly renewal cycle for 200+ clients• Manage the overall implementation process for new lines of coverage as well as FirstPerson’s member service products• Enhanced FirstPerson’s Care Line, to increase client utilization from 2… Show more • Provide leadership and strategic guidance to the client service team as needed• Create, manage, and maintain FirstPerson's client service standards• Responsible for the overall workflow as outlined within each client's lifecycle• Manage the overall yearly renewal cycle for 200+ clients• Manage the overall implementation process for new lines of coverage as well as FirstPerson’s member service products• Enhanced FirstPerson’s Care Line, to increase client utilization from 2 employer groups to more than 142 employer groups, servicing more than 13,000 employees• Identify and develop training programs to help foster continued professional development within the client service team• Facilitate one-on-one meetings with individual team members to manage their performance, training needs, and individual career paths• Collaboration with additional FirstPerson managers to ensure all teams are prepared for FirstPerson's peak season Show less

Indianapolis, Indiana Area

• Manage and maintain FirstPerson relationships with more than 30 individual client groups• Manage more than 200 different benefit platform and designs including Health, Dental, Vision, Life and Disability • Collaborate with multiple client key stake holders to address individual company challenges regarding current employer benefit offerings• Participate in negotiations of annual plan renewal, working to achieve client’s desired outcome• Assist in creating innovative solutions… Show more • Manage and maintain FirstPerson relationships with more than 30 individual client groups• Manage more than 200 different benefit platform and designs including Health, Dental, Vision, Life and Disability • Collaborate with multiple client key stake holders to address individual company challenges regarding current employer benefit offerings• Participate in negotiations of annual plan renewal, working to achieve client’s desired outcome• Assist in creating innovative solutions to address current needs and roadblocks within the client’s benefits offering• Serve as an internal project coordinator and liaison with the internal operational team to ensure proper timeline management and product delivery• Assist in the development and review of employee communications to help deliver client’s benefit offerings• Facilitate onsite or web-ex open enrollment meetings to help communicate individual client group benefit offerings Show less

Indianapolis, Indiana Area

• Assist clients with day to day needs and challenges regarding benefit administration• Assist in resolving client issues, including but not limited to incorrect claim processing, eligibility concerns, incorrect monthly invoices, etc.• Identify client needs through consistent communication and share those needs with the broader team to help create future strategies• Review carrier plan documents and client communications for accuracy• Lead carrier implementation and renewal… Show more • Assist clients with day to day needs and challenges regarding benefit administration• Assist in resolving client issues, including but not limited to incorrect claim processing, eligibility concerns, incorrect monthly invoices, etc.• Identify client needs through consistent communication and share those needs with the broader team to help create future strategies• Review carrier plan documents and client communications for accuracy• Lead carrier implementation and renewal process on behalf of each individual client• Onsite training for client contacts on multiple carrier on-line portals to assist with their benefit administration• Maintain FirstPerson's client standards to ensure consistent experience across FirstPerson's book of business Show less

• Process voluntary Medicare refunds with an accuracy of 98% or higher• Research, identify, and request Medicare over-payments from providers or insured members• Process returned monies in a timely manner to ensure accountability and accuracy

• Answer incoming calls from individual client groups, members, and providers answering questions regarding claim payments, benefit education, and verifying eligibility and benefits• Answering 100 plus phone calls daily while processing more than 250 claims per day• Maintain HIPAA compliance while communicating benefits with members, providers, and client groups• Process Medical, Dental, Vision and Flexible Spending Arrangement claims with an accuracy of 98% or… Show more • Answer incoming calls from individual client groups, members, and providers answering questions regarding claim payments, benefit education, and verifying eligibility and benefits• Answering 100 plus phone calls daily while processing more than 250 claims per day• Maintain HIPAA compliance while communicating benefits with members, providers, and client groups• Process Medical, Dental, Vision and Flexible Spending Arrangement claims with an accuracy of 98% or higher• Administered the benefit programs for the Sister of St. Francis hospital system in Indiana and Chicago Show less

• Supervise and perform system functional checks related to the F-15E weapons systems• Maintain or replace, mission critical weapon systems within the F-15E• Train new weapons personnel on F-15E maintenance operations• Load and unload all munitions specific to the F-15E air-frame• Arm and disarm all loaded munition prior to and after F-15E flight• Participate in monthly load evaluation to ensure proper technic, accuracy, and timeliness

Bachelor'S Degree

Criminal Justice/Police Science