Nick Scott Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana Area

• Develop strategic goals and tactical delivery methods for client and member services, in collaboration with key internal stakeholders
• Collaboration with Managing Directors and Senior Leadership, keeping them apprised of teams’ process and operational outcomes
• Continual evaluation of departmental processes to ensure a consistent experience for our internal and external clients
• Co-created SimplyPeople; FirstPerson’s outsourced benefit administration platform, servicing 37 client… Show more
• Co-created SimplyPeople; FirstPerson’s outsourced benefit administration platform, servicing 37 client groups, more than 4000 employees
• Maintain relationships with third-party off-site employees, using daily reports and identified metrics to ensure accuracy and a high level of performance

Indianapolis, Indiana Area

• Provide leadership and strategic guidance to the client service team as needed
• Create, manage, and maintain FirstPerson's client service standards
• Responsible for the overall workflow as outlined within each client's lifecycle
• Manage the overall yearly renewal cycle for 200+ clients
• Manage the overall implementation process for new lines of coverage as well as FirstPerson’s member service products
• Enhanced FirstPerson’s Care Line, to increase client utilization from 2… Show more

Indianapolis, Indiana Area

• Manage and maintain FirstPerson relationships with more than 30 individual client groups
• Manage more than 200 different benefit platform and designs including Health, Dental, Vision, Life and Disability
• Collaborate with multiple client key stake holders to address individual company challenges regarding current employer benefit offerings
• Participate in negotiations of annual plan renewal, working to achieve client’s desired outcome
• Assist in creating innovative solutions… Show more
• Assist in creating innovative solutions to address current needs and roadblocks within the client’s benefits offering

Indianapolis, Indiana Area

• Assist clients with day to day needs and challenges regarding benefit administration
• Assist in resolving client issues, including but not limited to incorrect claim processing, eligibility concerns, incorrect monthly invoices, etc.
• Identify client needs through consistent communication and share those needs with the broader team to help create future strategies
• Review carrier plan documents and client communications for accuracy
• Lead carrier implementation and renewal… Show more
• Lead carrier implementation and renewal process on behalf of each individual client

• Process voluntary Medicare refunds with an accuracy of 98% or higher
• Research, identify, and request Medicare over-payments from providers or insured members
• Process returned monies in a timely manner to ensure accountability and accuracy

• Answer incoming calls from individual client groups, members, and providers answering questions regarding claim payments, benefit education, and verifying eligibility and benefits
• Answering 100 plus phone calls daily while processing more than 250 claims per day
• Maintain HIPAA compliance while communicating benefits with members, providers, and client groups
• Process Medical, Dental, Vision and Flexible Spending Arrangement claims with an accuracy of 98% or… Show more
• Process Medical, Dental, Vision and Flexible Spending Arrangement claims with an accuracy of 98% or higher
• Administered the benefit programs for the Sister of St. Francis hospital system in Indiana and Chicago Show less

• Supervise and perform system functional checks related to the F-15E weapons systems
• Maintain or replace, mission critical weapon systems within the F-15E
• Train new weapons personnel on F-15E maintenance operations
• Load and unload all munitions specific to the F-15E air-frame
• Arm and disarm all loaded munition prior to and after F-15E flight
• Participate in monthly load evaluation to ensure proper technic, accuracy, and timeliness

Bachelor'S Degree

Criminal Justice/Police Science