23 years financial services experience including:Design of processes for effective customer referral and management within retail bank and building society environmentCreation and maintenance of suitability standards and guidance for regulated staffDesign and implementation of T&C Schemes to deliver effective development and supervision of regulated staffDesign and training of sales processes and transactional behaviour for advisers and managersRisk Management – responsibility for controls and resources to prevent and/or identify risks associated with provision of advice by own staff as well as appointed representativesIn depth practical knowledge of COBS, ICOBS, MCOB, CASS, DISP, as well as DPA and AML requirementsComplaint Management Past Business Review (arising from ARROW visits) Advisory experience - protection, pension, investment and estate planning for private customersFirst and Second line supervision of regulated advisers and manager
Listed skills include Pensions, Wealth Management, Financial Services, Investments, and 46 others.