Nick Smith Email & Phone Number

Northampton, England, United Kingdom

Luton, England, United Kingdom

• Principal task is new business development and the formation of a personal order book and base, for clients searching for new and bespoke made to measure suits.
• Provide direction and advice for clients through the unique experience of designing their own bespoke suit.
• Manage all aspects of my diary and organisation of appointments with timings and locations for the customer’s convenience.
• Accurately take measurements and ensure the bespoke suit is made to measure.
• Ensure highest accuracy levels when completing the unique, intuitive order form and expertly manage the suit making through driving collaboration with the central tailoring team.
• Execute weekly sales meetings and confirm sales and fitting appointments for the previous week and provide accurate forecasts for the week’s movements, sales and fittings.

High Wycombe

• Efficiently managed and maintained an entire base of customised and complex accounts, each account having different requirements. Operated as principal contact between the clients and the mobile networks, suppliers.
• Forged robust relationships and operated as the escalation point for every eventuality and the go-to person for their business requirements. Used the Olive portfolio of products and cross-sold and up-sold all.
• Executed quarterly account reviews at in-person meetings and evaluated more complex and larger accounts on a monthly basis.
• Provided comprehensive advice and in-depth guidance on the use of handsets and software and completed in-house training.
• Forged an exemplary rapport with all accounts and achieved a 100% mobility resign and retention rate throughout the role.

High Wycombe

• Created outbound calls to business in the two sectors, retail, and construction, and qualified them on telecoms and connectivity estate and requirements and highlighted potential meeting opportunities.
• Forged strong working relationships with key decision makers and gained their trust and respect.
• Evaluated the potential client’s current estate and spend trends upon disclosure of the pertinent information.
• Consistently updated CRM with appropriate data and cleansed where necessary.
• Devised potential solutions and showcased them in face-to-face meetings with a member of the cloud team.
• Continually achieved KPIs and assisted the team target.

Hatfield, Hertfordshire

• Recognised by management promoted to provide strong leadership to a team of eight Desk Based Account Managers to achieve daily, weekly, and monthly targets.
• Provided guidance, motivated, and supported each team member to achieve set KPIs (talk time, contact rate and conversion rate). Incentivised the team target to get achieved by taking them on a journey together.
• Drove collaboration with every team member in compliance with Olive’s procedures and policies and adhered to monthly 1-2-1s and ensured every team member had valid objectives in place to support the delivery of Olive’s.
• Provided support for the head of department, Director level, with monthly reports emphasising new business wins, resigns, cross sell and up sell and retention. All KPIs were assessed.
• Efficiently managed the Olive Retention Inbox. Any client wanting to leave had one final conversation to see if a final proposal could be offered with a view to winning their business and remaining with Olive.

Towcester, Northants

• Operated as primary contact for 200+ of Olive’s SME business accounts with connection estates ranging from 2-50 connections.
• Effectively managed all day to day client requests.
• Continually met and exceeded all daily, weekly, and monthly KPI and won regular incentives.
• Cross-sold other products and services from the Olive portfolio and maximised Olive’s revenue.

Towcester, Northants

Waitrose Daventry

It A-Level, Information Technology, B

11 Gcse'S At Grade C Or Above