Nick Stephens Email & Phone Number

Nationwide

Nationwide

Setting up and creation of a new Remote Support department within Digital and Technology Support. This was a key part of MoJ plans of bringing certain areas in-house as cost saving efficiencies. Working under a brought in Contractor who excelled in this workspace, we implemented from creation to BAU a diverse skilled team with fully documented Ways of.

West Midlands, England, United Kingdom

A regional role, managing IT Managers based in around 11 prisons and 6 non-prison sites in the West Midlands area. Responsible for the performance of the staff and their interactions with the prison managers. Responsible for Customer Service Management between service and site management. Accountable for gathering of data relevant to service performance

Redditch, England, United Kingdom

Working as on-site IT support of LAN/WAN for HMPS where all IT assets were owned by 3rd party suppliers. This meant working as site contact with supply base to ensure full compliance with HMPS processes and policies. Development of internal documentation including MIS in MS Access & MS Excel, Local Project Management of National Implementations, Assisting.

Evesham, England, United Kingdom

Originally taken on as a part time role through Manpower prior to starting at university, was extended into a flexible role that lasted until I was taken on permanently by HMPS. Initially an office manager workload, including maintenance and updating of the MIS that drove the HR aspect of the office's impetus. Once the role had moved to within a prison.

Birmingham, England, United Kingdom

Set up and management of Telesales department in a start-up company, off-shoot of the Bristol parent, based in Birmingham, that was attempting to be both a website developer and a web equivalent to Yellow Pages. In preparation for inward investment from Venture Capital, moved onto ledger balances in collecting overdue payments from customer base

Coventry, England, United Kingdom

Acting as short term Sales Manager to a variety of companies in the West & East Midlands areas in the IT field

Coventry, England, United Kingdom

Working alongside Management Consultants from IBM, invented and developed a process methodology for investigating supplier base skill set in their own Y2K programmes in order to identify shortfalls and potential risks in the supply chain preparedness, thus avoiding shutdowns due to assisting companies in how to manage their own Y2K programme.

Bachelor Of Science (Bsc), Information Technology

Education record

Education record