As an IT Support Desk Lead at Michael Baker International, a global leader in engineering and consulting services, I leverage my expertise in troubleshooting and Microsoft solutions to provide efficient and reliable IT support to users and internal teams. I have successfully resolved complex issues related to conditional access, desktop administration, and enterprise management, resulting in improved performance and security for the IT infrastructure.I am passionate about learning new skills and technologies, and I have earned multiple Microsoft certifications, including Azure Solutions Architect Expert, Modern Desktop Administrator Associate, and Enterprise Administrator Expert. I am also pursuing further education in cloud computing and artificial intelligence, as I believe these are the key areas for innovation and growth in the IT industry. My goal is to advance my career as an IT professional and contribute to the mission of Michael Baker International, which is to deliver sustainable results.
Listed skills include Microsoft Office, Time Management, Pc And Laptop Repair, Teamwork, and 1 others.