Sector General Manager of BTs Global Systems Integrators line of business. Accountable for global sector P&L, strategy, sales, and customer service. Focused on customer value, delivery excellence and business growth and close interaction with partners. Providing the multiregional teams with strategy and leadership through formal supervision, coaching and direct intervention.

Sales Business Manager - specialist relationship intervention / recovery team. Responsible for commercial management and business development within major accounts with code red relationship status following escalation to BT Group Board. Leading relationship stabilisation and through by mobilising BT's step improvements in programme delivery, service delivery, sales and commercial relationship engagement as required by clients. Major accounts progressed from seeking significant legal remedies to significant business growth for BT.

Responsible for BTs Card Payment network product business (this business services circa 40% of the UKs total card holder present payments traffic) for Acquiring Banks, Payment Service Providers, and Merchants. Responsible for business P&L, customer service, product management & development and PCI DSS security compliance. Lead BT's card payment network strategy then established and was accountable to the BT Group Board for delivering an in flight transformation of the BT payments product platform to achieve PCI DSS compliance on its services.

Responsible for the commercial relationship and business development in BTs relationship with a Tier 1 UK retail bank operating in the UK and internationally.

Business development of major deals in communications and IT outsource / managed services. Clients in the retail, wholesale and investment banking sectors. I am the business lead on major deals and accountable to the business for; developing the client relationship around the deal, shaping the deal structure and running multidisciplined internationally based deal teams, the client proposal and contract negotiations. I usually work on complex custom services up to and around £125m in value. These deals will typically expand the company’s proposition base and / or geographic delivery capability. I have a broad base of communications and IT deal experience and have recently closed large voice services outsource deals. I also work as part of the core opportunity teams on team deals of up to £700m.

Development of custom managed and outsourced ICT services. Principle client base enterprise level UK Retail Finance sector clients. Responsible for development of custom ICT deals from development of requirements with clients through proposition development and bid and to service contract development.

Technical Consultant specialising in Desktop technologies, systems integration and IT project life cycle methodologies. Technical consultant lead for the pre-sales and post sales delivery of a £40m desktop refresh contract for a leading professioanl services company. Set up and managed the technical solution design team (55 staff) for delivery of 13 major desktop and supporting infrastructure components including enterprise refresh of; all PCs, laptops, NT servers, Mail, Lotus Notes, print services, remote access, SNA mainframe access, migration of 250 business applications and 2Tb of business data. Achieved highest charge out utilisation and significant sales for the practice over this period.

Developer / project manager for mainframe, desktop and client server business applications delivery. Experienced practitioner software delivery life cycles including the rapid service development methodologies DSDM and RAD. Managed corporate projects researching software control systems for BT’s new potential broadband communication services such as multi point video conferencing.

Sheppee Group has a number of business with interests spanning specialist electronic cable manufacture, glass production machinery and crane parts refurbishment. I held responsibility for development and running all of Sheeppee Group’s IT infrastructure including, networks, desktop infrastructure and applications including business ERP systems. I also worked on development of the company’s computer control systems for process plant products within the glass machinery business.

Rosewater is an environmental products company producing turn key water treatement systems for the water utilities and private companies. I conducted research and development on water treatment pumps and computer control products. Developing data accusation electronics and computer modelling for the companies positive displacement pumping systems. This resulted in a significantly expand application envelope for the companies pump and control system products, the intellectual property I created was protected by patent.