Nick Wilkinson Email & Phone Number

Radbroke Hall

I am currently project lead in the Digital Security business unit of the Corporate Bank. My primary focus is transaction profiling.

I have been required to focus on my duties as an executor: Determining a new strategy for the business interests of the estate and obtaining Probate from the Court of Probate.

Radbroke Hall

Key Responsibilities: • Reporting directly to the MyBarclays Development Director, and responsible for the delivery of Transactional Business Council projects into a bi weekly release schedule.• Responsible for the technical delivery of all anti- fraud initiatives into the MyBarclays Retail Online Banking application.• Managing projects from the initiation stage to closure. Ensuring delivery against baselines detailed in project initiation documentation.• Overall responsibility for the technical delivery of changes across multiple component teams and third parties.• Ensuring complete adherence to all project reporting, SDLC governance framework requirements, Agile ceremonies, Devops processes and definitions of done.• Line manager for the UK based MyBarclays Transactional Business Council development resources. Managing a team of three Scrum Masters. Each Scrum Master managed a team of designers/developers, test managers, testers and project required component teams. This task required resource, capacity and talent planning, recruitment, budgeting, and coaching.• Establishing and developing close liaison with the business council project board, service management and product owners.Key Achievements:• Delivering the first stage of the Integration of a third party biometric security product called Biocatch. On completion of the stage a biometric marker was confirmed for ninety five percent of the five million memberships. Implementation of refined payment profiling rules forecast prevention of fraud losses of £100k/month.• Delivering anti fraud changes included enhancing the login and payment process to combat fraud attack methods, An example is masking phone numbers throughout Retail Online Banking.• Delivering the Help to Buy ISA account, the ISA flexibility enhancements and limit changes to dates set out by the FSA. Thus delivering in line with regulatory requirements.• Delivering the “Blue Rewards” account sign up and servicing functionality.

Radbroke Hall

Key Responsibilities: • Reporting directly to the MyBarclays Development Programme Manager, Responsible for the full project lifecycle delivery of Projects into monthly Retail Online Banking releases.• Delivering technical solutions using waterfall and agile methodologies.• Managing projects from the initiation stage to closure. Ensuring delivery against baselines detailed in project initiation documentation.• Overall responsibility for the technical delivery of changes across multiple component teams and third parties.• Ensuring Scrum ceremonies were performed in the application development teams, daily stand-ups, sprint planning sessions, reviews and retrospectives.• Ensuring all teams working on a project complied with the SDLC governance framework, Devops processes and definitions of done.Key Achievements:• Delivering the application changes to move the Retail Online Banking platform from live/DR to Active Active.• Delivered saving account, bond and ISA solutions each year in line with regulatory requirements.• Delivering the application changes to introduce group payments to multiple beneficiaries and dual authorisation payments for business memberships. An example of a group payment is a salary run. A highly successful project that exceeded business case projections with ten million pounds/day of payments achieved within six months of launch. • Delivering the application changes to enable regulatory compliance with the EU Consumer Credit Directive. The projects delivered clearer details of borrowing costs by introducing “representative example” and “representative APR” to all unsecured lending products; Cooling of periods, early repayments and transaction protection for credit card payments.• Delivering the infrastructure and application changes to replace an in house application with the Fatwire third party content management system.

Radbroke Hall

Key Responsibilities: • Implementation of Digital Banking releases for Retail Online Banking.• Actively manage technical delivery into the live and Disaster Recovery environment.• Coordinate the work of the implementation team via change records in Service Centre and technical implementation plans.• Ensure all testing, waivers, dispensations, Change Review Board attendance; Sign offs are in place before implementation.• Chair Go No Go meetings for each implementation stage and any post release performance or back-out decisions.• Liaise with the infrastructure engineers, Application management, service management and production operations teams to monitor release performance post go live.Key Achievements:• Delivery of twelve planned releases per year and several security or high priority patch releases.• Delivering a tactical switch off for PPI. This solution prevented the sale of single premium insurance products for loans. I also implemented the strategic solution, updating the loan process and removing all reference to PPI from all screens.• Planning several releases simultaneously and impacts on future schedules of change freezes, emergency releases or back-outs.• Creation and delivery of an aligned Disaster Recovery update schedule to the production release schedule. Agreeing a DR testing strategy with service management and quality assurance• Establishing and proving of connectivity with third parties for new Retail Online Banking functionality without impacting release schedules.• Establishing close liaison with the user acceptance test and live confidence test managers to co-ordinate the acceptance phases of testing.• Successful matrix management of multiple teams and third parties to build pilot, live and Disaster Recovery environments to a detailed release schedule.• Generating a communications strategy to update project, programme, service management, operations management and executive stakeholders on release activity.

Key Responsibilities: • Reporting directly to the Contact Center Development Programme Manager. Responsible for the full project lifecycle delivery of telephony banking projects for Contact Centres, IDT (inbound desktop telephony), IVR (interactive voice response), Outbound Dialler.• Project Manager for the projects contained within the CCR44, 45, 45a, 46, 47, 47a, 48, 49, 50, releases from initiation to implementation and closure.• Delivering technical solutions using Accenture’s ADM methodology.• Performed the role of technical Service Integrator within the Contact Centres landscape. Five contact centers based in Sunderland x2, Leeds, Coventry, and Salford Quays .• Line manager responsibility for four direct reports.• Career Councillor for two colleagues.Key Achievements:• Delivering the application changes to enable the sale and servicing of the banks first E-Savings account.• Delivering the application changes to enable two factor authentication for Retail Online Banking.• Delivering the application changes to enable regulatory compliance with the Consumer Credit Act 2006. The project delivered the removal of a £25k limit on credit agreements, widened the scope of an “individual” and introduced the “Financial Ombudsman Service".• Delivering the application changes to enable E-signatures for loans and instant drawdown of funds. Prior to this project the loan process required the forms of agreement to be posted to the customer, signed and returned.• Delivering the multi component changes to enable a strategic data warehouse project “single customer view”. In addition to standardising data definitions, auto upload of application logs and other data artefacts was introduced.• Delivering the application changes to enable the issue and servicing of the banks first contact less debit card.• Successful Matrix management of multiple teams where an off shoring of development roles was being scaled up.

Cheshire / London

Key Responsibilities: • Reporting directly to the Channels Development Programme Manager.• Delivery of projects into Retail Online Banking releases, ATM and Kiosk releases.• Overall responsibility for the technical delivery of features across multiple component teams and Wincor Ltd during the ATM/Kiosk development and roll out cycles.• Delivering technical solutions using Accenture’s ADM methodology.Key Achievements:• Delivering the Faster Payments project for all ATM, Kiosk applications on time and budget. This seminal project introduced an instant payment alternative system to the three day BACS process. The Faster Payments system was introduced with a maximum payment limit of £5k.• Delivering the Retail Online Banking project initiation documentation for the Local Business online finance project.