Overlooking daily Operations in Post Sales and Customer Success (Technical and Customer Support, Post-Sales Project management and Account Management Team) and Internal Success (Department KPIs, OKRs, Tasks and Overall)

Support Team Leader.Handling Trials, Post-Sales support, Delivering Customer Success Plans and overall Executive Account Management

Handling dispatch of hardware to Clients, setting up Accounts, Level 1/2 Technical Support and handling escalations. Eventual Team Leadership position.

• Operation of sales.• Mixologist• RSA/RCG Certified.• First-Aid Certified.• TAB Operations Complete Certification.• Bottleshop Operations: (processing deliveries, stock and shopfront presentation and in-store promotions).• Duty Manager duties (safe float check; increase, retrieval, addition - patron satisfaction and removal if necessary, bar staff duty delegation and satisfaction, WHS)• Rostering• Organising and running a 20+ weekly Double Elimination… Show more • Operation of sales.• Mixologist• RSA/RCG Certified.• First-Aid Certified.• TAB Operations Complete Certification.• Bottleshop Operations: (processing deliveries, stock and shopfront presentation and in-store promotions).• Duty Manager duties (safe float check; increase, retrieval, addition - patron satisfaction and removal if necessary, bar staff duty delegation and satisfaction, WHS)• Rostering• Organising and running a 20+ weekly Double Elimination Competitions. (Pool and Darts Comps) Show less

• Formerly known as S2 Games.• Manage a team of Support Staff. (Technical and Customer Support)• Kayako Helpdesk Integration.• Generate Reports of Individual and Collaborative Staff Effectiveness, Monthly KPIs, Goal Settings, and Reward Distribution.• De Facto Community Manager.• Communication with Reported issues via JIRA and Confluence.• Player Visibility through Twitch Streaming Services, eSports division, and Social Media interaction.• Running, organising… Show more • Formerly known as S2 Games.• Manage a team of Support Staff. (Technical and Customer Support)• Kayako Helpdesk Integration.• Generate Reports of Individual and Collaborative Staff Effectiveness, Monthly KPIs, Goal Settings, and Reward Distribution.• De Facto Community Manager.• Communication with Reported issues via JIRA and Confluence.• Player Visibility through Twitch Streaming Services, eSports division, and Social Media interaction.• Running, organising, managing and leading online and LAN tournaments since 2012.• Identification of player wants and needs based on feedback via social media outlets and ingame discussion to incorporate a strategy and put forth ideas to the corresponding departments to try and meet player and staff expectations.• Responsible for socials for the mobile game, Free Fire!• Content Marketing and proliferating content through the use of socials to extend our potential market growth, using services such as SEOs, PPCs, Facebook Ads, Google AdSense and calculating exact return of investments via eDM communications.• Curating, designing and running Facebook, Twitter, Snapchat and Instagram posts.• Expert in growth, sustainability and ability in target audience. Show less

• Front desk Operations.• Accommodation of local students, international students and short stays. • Room checks, distribution of any necessary supplies, financial duties, check ins, lockouts.• Event creation and management for students.• Councillor, a bank and an ear to listen to the struggles of Uni life.

• Served large corporations and private clientele• Creating unforgettable experiences via catered events.• Experience in Mixology.• Establishing and furthering communication skills.