Nicholas Bailey Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Overlooking daily Operations in Post Sales and Customer Success (Technical and Customer Support, Post-Sales Project management and Account Management Team) and Internal Success (Department KPIs, OKRs, Tasks and Overall)

Sydney, New South Wales, Australia

Support Team Leader.Handling Trials, Post-Sales support, Delivering Customer Success Plans and overall Executive Account Management

Sydney, New South Wales, Australia

Handling dispatch of hardware to Clients, setting up Accounts, Level 1/2 Technical Support and handling escalations. Eventual Team Leadership position.

Sydney, Australia

• Operation of sales.
• Mixologist
• RSA/RCG Certified.
• First-Aid Certified.
• TAB Operations Complete Certification.
• Bottleshop Operations: (processing deliveries, stock and shopfront presentation and in-store promotions).

Kalamazoo, Michigan Area

• Formerly known as S2 Games.
• Manage a team of Support Staff. (Technical and Customer Support)
• Kayako Helpdesk Integration.
• Generate Reports of Individual and Collaborative Staff Effectiveness, Monthly KPIs, Goal Settings, and Reward Distribution.
• De Facto Community Manager.
• Communication with Reported issues via JIRA and Confluence.

Campbelltown, Sydney

• Front desk Operations.
• Accommodation of local students, international students and short stays.
• Room checks, distribution of any necessary supplies, financial duties, check ins, lockouts.
• Event creation and management for students.
• Councillor, a bank and an ear to listen to the struggles of Uni life.

Sydney, Australia

• Served large corporations and private clientele
• Creating unforgettable experiences via catered events.
• Experience in Mixology.
• Establishing and furthering communication skills.