Nick Albers Email & Phone Number

Lombard, Il, Us

- Created analysis and ad hoc reporting of revenues in excess of $500 Million and $250 Million in cost of goods sold for Proprietary and Cisco Cloud Audio customers- Developed pricing valuations for client contract negotiations worth up to $5 million per deal such as Wells Fargo, Cognizant, SHI, Abbvie- Operated and maintained a proprietary pricing tool to ensure the Global Pricing team modeled contracts with healthy and flexible margins- Managed departmental Business Intelligence reporting by executing reports using SQL, SalesForce CRM, Business Objects and Tableau to provide the necessary reporting and analysis for our Executive Leadership

Greater Chicago Area

- Produce financial reports and business analysis for Executive leadership- Analyze Marketing campaigns to determine effectiveness and user influence- Construct automated processes to simplify financial reporting and preserve data integrity- Assist with ad-hoc analyses and creat strategies for process improvement

Greater Chicago Area

- Managed the day-to-day operations for all assigned accounts by effectively collaborating with all levels of the business to ensure seamless adoption of services. - Customized solutions and services to existing and new client base. Identified additional opportunities to maximize revenues by constantly blue-printing accounts to up-sell products, features, and enhancements. - Utilized expertise in the core business, event business, and unified communications to conduct on-site and virtual training for small to large groups. Partnered with Global Account Manager to fulfil internal requests and report on the current state of the business.- Successfully managed and supported revenues over $10 million annually; comprised of Fortune 100 and above clients including Northern Trust, Kohl’s, Oshkosh, Kellogg’s and other large global companies. - Consistently met or surpassed personal, monthly, and YTD territory revenue plan within assigned accounts.- Optimized and enhanced end-user experience by identifying improvements through monthly and quarterly business reviews.

Bedford Park, Illinois

- Continued to grow current customer base, by upselling services and introducing clients to new solutions available- Analyzed sales trends to determine what territories most sales were being generated from- Prepared business plans and budgets for clients and prospects- Internally managed clients from implementation to production

Bedford Park, Illinois

- Created and sent out scheduled e-mail blasts and monthly email news letters- Maintained Google Ad-words, Amazon Product Ads, Facebook, Twitter, and Blog accounts- Monitored cart and checkout abandonment and sent out email blasts - Answered incoming calls and processed purchase orders in NetSuite within 15 minutes of receiving order- Collaborated with outside customers and inside sales staff of 4 to prepare detailed pricing proposals- Purchased all necessary supplies for production and office for a staff of 20- Inspected outgoing orders and item specs to ensure accuracy- Worked closely with manufacturing department to ensure on time delivery of 99%.- Along with training of plant and office personnel, I had input in the hiring process of plant and office personnel.

Des Moines, Iowa Area

- Assisted customers with technology issues- Resolved customer’s computer issues; from updating and installing software, to training on Drake proprietary tools- Assisted and trained faculty and students on Blackboard8 – Drake’s LMS tool- Assisted and trained end users on Mobile Device Support, what works and how to set them up- Assisted faculty with Digital Media Services including video lectures, downloading podcasts, media duplication streaming services- Integrated Social Media to communicate with faculty and students