Nicolas Mosquera Andrade Email and Phone Number
Nicolas Mosquera Andrade personal email
- Valid
Hello there! I’m a senior customer experience specialist with plenty of expertise in BPOs, team management, resource creation, technical support, complex product knowledge, e-commerce and online payments. I love taking the initiative to help, propose ideas and directly engage in mutual growth. I greatly value my adaptability and teachability skills.
Discount Lots
View- Website:
- discountlots.com
- Employees:
- 3
-
Portfolio ManagerDiscount Lots Sep 2024 - PresentBogotá, Capital District, Colombia -
Product ExpertTeleperformance Mar 2020 - Jul 2023Bogotá, Distrito Capital, ColombiaTeam ManagementSupport operation team leaders with coaching and training teams with outlying performance indicatorsCreate action plans accordingly to collected information to improve operation numbersFollow-up on team’s development and provide reports on weekly meetingsLead skill-sharing sessions with tenure agents to underperforming agentsCollect feedback in a parking lot I proposed to clarify gray areas and product questionsTracking team members metricsOrganizational and administrativeSupport team leaders and assistant account managers with various administrative tasks like updating metrics and structuring presentations for weekly and monthly performance review meetingsRequest updating of existing public and internal documentationParticipate in meetings with the client and Teleperformance staffCreation of training resources (Slides, presentations, one-pagers, etc)Lead workflow improvement by collecting and sending feedback to the clientTechnical Support Answer complex queries regarding the product, payments, code and integration coming from the merchants and their developers. Assist phone and chat agents with technical inquiries using an internal chat. Solve troubled tickets, ensuring resolution and taking ownershipCorrectly route escalations to certain teams while making sure of passing all necessary informationHelp onboard new hires providing support as a mentor and reviewing response quality before moving forward -
Collections And Specialty DeskSitel Group Dec 2018 - Jul 2019 -
Appointment SchedulerVital Services Sas Jul 2018 - Dec 2018
Nicolas Mosquera Andrade Education Details
-
Graphic Design
Frequently Asked Questions about Nicolas Mosquera Andrade
What company does Nicolas Mosquera Andrade work for?
Nicolas Mosquera Andrade works for Discount Lots
What is Nicolas Mosquera Andrade's role at the current company?
Nicolas Mosquera Andrade's current role is Portfolio Manager at Discount Lots | Senior Customer Experience Specialist | Team Lead | T1 Technical Support.
What is Nicolas Mosquera Andrade's email address?
Nicolas Mosquera Andrade's email address is e2****@****ail.com
What schools did Nicolas Mosquera Andrade attend?
Nicolas Mosquera Andrade attended Coursera, Servicio Nacional De Aprendizaje (Sena).
Who are Nicolas Mosquera Andrade's colleagues?
Nicolas Mosquera Andrade's colleagues are Rene Alexander Fuentes, Felix Abiso Jr, Jovana Saveva, Emiliano Jose Gomez Melendez, Filip Mojsovski, Yelena Poghosyan, Sara Falger.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial