Customer Service Manager
Greenfield, Wi
In my role as the Customer Service Manager, I lead a group of skilled Account Managers and Customer Service Specialists, and direct the day-to-day operation of the Quick Service Restaurant (QSR) team. I provide leadership, support, and training to the Account Management team, as well as provide them with regular feedback on performance, goals, and career development. I also partner with our customers to oversee new business development, set up new accounts, and manage existing business to ensure our clients are receiving the highest quality Customer Service in the industry. Biggest Accomplishment: Growing team sales by $6.3M within a 3-year time-span amongst 25+ customers. My teams client list includes: Wendy's, Dunkin', Baskin Robbins, Bojangles, Captain D's, Subway, Caribou Coffee, Church's Chicken, City BBQ, Domino's, Huey Magoo's, Tropical Smoothie, Papa Johns, Marco's Pizza, Just Salad, and many more!